Open to opportunities

Eryca Smith

@erycasmith

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Hospitality professional skilled in front desk service, kitchen leadership, and guest satisfaction.

United States

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What I'm looking for

I’m looking for a hospitality role where I can deliver exceptional guest service at the front desk while contributing to kitchen or team leadership, using my bilingual communication, organization, and food-safety mindset to improve day-to-day operations.

I’m an experienced hospitality and food service professional with a background in front desk operations, kitchen leadership, food preparation, and customer service. I provide professional guest service from check-in through check-out, manage reservations and room assignments using property management systems, and resolve concerns promptly and professionally.

I’ve also led kitchen operations—opening and establishing workflow, creating menu items, and managing scheduling and staff based on business needs. Bilingual in English and Portuguese, I bring strong communication, multitasking, and food safety focus, supported by my Food Handler Certification and Alcohol Serving License.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

Kiota Inn

Jul 2024 - Present (1 year 11 months)

Provided guest service from check-in through check-out, managing reservations, room assignments, and guest inquiries. Handled cash and credit card transactions and coordinated with housekeeping and maintenance to meet room quality standards.

Guest Service Reservations Management Property Management Systems Cash Handling credit card processing Multi Line Phone Systems Room Assignment

Line Cook

Helwig Winery

Mar 2024 - Sep 2024 (6 months)

Ran the grill station and coordinated kitchen workflow with other cooks to keep service efficient. Prepared American-style menu items and used fryer, grill, and flat-top equipment as needed.

Grill Station Kitchen Workflow Coordination American Style Menu Prep Fryer Operation Team Support

Head Chef / Kitchen Manager

Nora's Kitchen

Jul 2023 - Nov 2023 (4 months)

Opened the restaurant after a closure, helping establish kitchen operations and a new kitchen layout. Managed scheduling and developed new menu items while operating major kitchen equipment and storage systems.

Kitchen operations Menu Development Scheduling Equipment Operation

Line & Prep Cook

Harrahs Casino

Sep 2022 - Jul 2023 (10 months)

Worked full-time in marketplace restaurants, preparing breads, pizza dough, sauces, salsas, aiolis, and vinaigrettes. Trained new cooks on line and prep duties and managed pantry station tasks using a range of kitchen equipment.

Dough And Bread Preparation Sauce And Salsa Prep Aioli And Vinaigrette Prep Pantry Station Management Food Preparation Tilt Skillet Operation Meat Slicer And Rational Oven Use

Caregiver

Skyline Place

Dec 2020 - Dec 2021 (1 year)

Provided dementia-unit care, including bathing, feeding, changing, and daily support. Assisted residents with mobility needs using a hoist lift and supported disabled veterans and other residents.

Dementia Care Bathing And Feeding Mobility Support Resident Care Patient Support Safety Focused Caregiving

Shift Lead

KFC

Jan 2021 - Jun 2021 (5 months)

Helped open the restaurant and trained new openers while running the drive-thru window. Supported daily operations using deep fryers, ovens, and breading procedures for chicken products.

Deep Fryer Operation Oven Use Breading Procedures Support Operations

Crew Member

Taco Bell

Apr 2020 - Dec 2020 (8 months)

Supported drive-thru operations and cashier duties while maintaining efficient service. Used kitchen equipment, fryers, the dishwasher, a register system, and beverage equipment to support daily operations.

Cashier Fryer Operation Dishwashing Support Kitchen operations Efficient Service