Rema Latham
@remalatham
I've delivered customer support, guest services, and team leadership across high-volume hospitality, restaurant, and call-center environments.
United StatesWhat I'm looking for
I've supported customers and guests at La Quinta Inn & Suites, Concentrix, and Pizza Hut, resolving concerns, processing payments, coordinating reservations, and maintaining accurate records in fast-paced environments.
Over 20+ years in customer service, I've handled high-volume phone support, account assistance, scheduling, documentation, confidential information, and daily operations. I've also trained team members, supervised shifts, balanced cash transactions, and helped create positive customer experiences.
Experience
Work history, roles, and key accomplishments
Housekeeping / Front Desk Clerk / Manager
La Quinta Inn & Suites
Jun 2025 - Present (1 year 2 months)
Provide professional customer service and support to guests, answer questions, resolve concerns, and ensure positive guest experiences. Process payments, coordinate reservations, and handle confidential information with discretion.
Delivered exceptional customer service for over 15 years in a high-volume environment, assisted with orders and issue resolution, and prepared food while maintaining quality standards. Supervised team members and handled cash transactions.
Managed high-volume inbound customer service calls, assisted with account inquiries and issue resolution, and documented interactions accurately. Navigated multiple computer systems while maintaining confidentiality.
Education
Degrees, certifications, and relevant coursework
Ashford University
Coursework, Psychology
2018 - 2021
Pursued coursework in psychology, focusing on foundational concepts and theories.
Marshall High School
High School Diploma, General Studies
Earned a high school diploma, providing a foundation for professional development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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