Open to opportunities

Natalie Castro

@nataliecastro1

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Restaurant manager delivering great service through leadership, training, and customer-first problem solving.

United States

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What I'm looking for

I’m looking to join a company with a positive atmosphere where I can learn, implement new skills and technologies, and contribute to the betterment of the organization while delivering strong service and leadership.

I’m a restaurant manager who leads and manages day-to-day operations with a strong focus on customer feedback, food quality, and consistent processes. I handle responsibilities like restaurant marketing strategies, recruiting and hiring, staff training, developing menus, and overseeing service standards.

In my dispatcher/assistant role (2021-2023), I received calls from drivers, connected them with the right towing resources, and documented conversations. I also helped drivers troubleshoot issues, advised on safe routes and actions, assessed roadside safety situations, and managed customer feedback while handling payments through payment processors.

Earlier, as a medical assistant, I prepared exam rooms, greeted patients, obtained medical history, chief complaint, and vital signs, and assisted physicians when needed. I also performed routine laboratory tests when requested by physicians, aligned with my training to work according to HIPAA regulations.

I bring bilingual (English and Spanish) verbal and written communication, adaptability, strong work ethic, leadership experience, and the ability to multitask in fast-paced environments. I’m seeking a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

Experience

Work history, roles, and key accomplishments

Dispatcher & Assistant

Robles Towing

Jan 2021 - Jan 2023 (2 years)

Received calls from drivers needing towing services, connected drivers with resources, and documented conversations. Assisted with troubleshooting, advised on safe actions/routes, assessed roadside safety, and processed payments with payment processors while handling customer feedback.

Dispatching Customer Service Route Planning Troubleshooting Payment Processing Documentation Multitasking Communication

Restaurant Manager

IHOP

Jan 2013 - Jan 2021 (8 years)

Led and managed a restaurant, overseeing marketing strategies, recruiting and hiring, training, food quality, and menu development. Handled cash and credit transactions and ensured customer service quality by addressing feedback and resolving complaints.

Restaurant Management Recruiting Staff Training Marketing Strategy Menu Development Leadership Multitasking

Medical Assistant

RBK Pediatrics

Jan 2016 - Jan 2020 (4 years)

Prepared exam rooms, organized medical templates in the system, and greeted patients to capture medical history, chief complaint, and vital signs. Assisted physicians as needed and performed routine lab tests when requested.

Patient Intake Vital Signs Routine Testing HIPAA compliance Multitasking Communication

Assistant (Interior Design)

Bespoke Trimmings

Jan 2013 - Jan 2014 (1 year)

Supported an interior design professional with administrative and client coordination tasks. Answered phones, scheduled conference calls, organized supplies/stock and presentation boards, managed office and computer files, and handled day-to-day requests.

Office Administration Conference Calls File Organization Multitasking Communication