Zino Progress
@zinoprogress
I turn customer inquiries into resolved issues, stronger relationships, and sales opportunities.
NigeriaWhat I'm looking for
I've supported customers across Unateus, Essenza, Hinckley, and The Bridge Empire Consultancy, handling inquiries, complaints, follow-ups, and customer records.
At Unateus, I manage inbound and outbound calls, provide accurate service information, resolve complaints efficiently, and collaborate with my team to meet daily performance targets.
My work spans customer support, sales support, lead follow-up, relationship management, appointment coordination, and administrative assistance. I focus on making customers feel heard, valued, and supported throughout their journey.
I use HubSpot, ClickUp, Google Workspace, Trello, Asana, Salesforce.com, and Microsoft Office to keep communication, workflows, and customer data organized.
Experience
Work history, roles, and key accomplishments
At Unateus, I worked as a call center operator where I handled inbound and outbound calls, responded to customer inquiries, and resolved complaints efficiently. I provided accurate information about services, maintained customer records, and ensured a high level of customer satisfaction. I also followed up with clients when necessary and worked closely with my team to meet daily performance target
Provided customer care and beauty advisory services, leveraging expertise in cosmetics and makeup artistry to support clients. Utilized Salesforce and Microsoft Office for customer management and communication.
Delivered customer service support, handling inquiries and resolving issues with professionalism and efficiency. Demonstrated strong teamwork and problem-solving skills to enhance customer satisfaction.
Custmer Service/ Call Center Operator
Sep 2016 - Feb 2020 (3 years 5 months)
Worked as Custmer Service/ Call Center Operator at The Bridge Empire Consultancy (TBEC).
Customer Service/ Call Center Operator
The Bridge Empire Consultancy (TBEC)
Sep 2016 - Feb 2020 (3 years 5 months)
Provided customer service and call center support, handling phone inquiries and maintaining professional phone etiquette. Utilized Salesforce for customer management and demonstrated problem-solving skills.
Education
Degrees, certifications, and relevant coursework
Delta state polytechnic, oghara
HND, Biochemistry
2016 - 2018
Delta State Polytechnic, Oghara
Higher National Diploma, Biochemistry
2016 - 2018
Pursued a Higher National Diploma in Biochemistry, gaining a strong foundation in biochemical principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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