Open to opportunities

Mariam Mariam

@mariammariam

Message

I resolve high-volume customer inquiries, improve satisfaction, and streamline support across phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across phone, email, and chat, improve service efficiency, and contribute actionable insights that strengthen customer experience and business performance.

I've supported customers at Property Care Solutions Ltd. and Crown Touch Hair and Beauty, resolving high-volume service, scheduling, invoicing, and account inquiries across phone, email, chat, and digital channels.

At Property Care Solutions, I maintained a 92% customer satisfaction score, handled 100+ weekly tickets, achieved 90% first-contact resolution, and maintained 99% CRM data accuracy. I also reduced escalations by 25%, improved resolution time through clear documentation, and generated 50+ qualified monthly leads using LinkedIn Sales Navigator.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Property Care Solutions Ltd

Mar 2024 - Feb 2026 (1 year 11 months)

Represented client brand across phone, email, and chat channels, maintaining a 92% customer satisfaction score in a high-volume property services environment. Handled 100+ weekly customer tickets related to building maintenance, construction projects, and service scheduling.

Customer Support Phone Support Email Support Chat CRM Appointment Scheduling Invoicing Conflict Resolution Documentation Reporting

Customer Service Representative

Crown Touch Hair and Beauty

Apr 2021 - Jan 2024 (2 years 9 months)

Delivered personalized, solution-driven customer support across phone and digital platforms, increasing repeat purchases by 30%. Scheduled client appointments and managed invoicing processes, ensuring smooth service delivery and accurate billing.