Edith Akuoma

I’m a Client Support Specialist transitioning from entrepreneurship into remote client support, bringing hands-on experience in customer communication, relationship management, and problem-solving. Running my client-focused beauty business strengthened my ability to resolve customer concerns, manage customer records, and build lasting relationships.

To support my move into technology, I completed professional training in customer support and CRM platforms, including Zendesk, Freshdesk, and HubSpot. I’ve supported customers through phone calls and digital communication, guided onboarding and bookings, investigated payment/transaction issues, maintained accurate records, and escalated complex cases appropriately to protect customer satisfaction. I’m passionate about delivering exceptional customer experiences in B2B, SaaS, fintech, healthcare, and startup environments, with a strong focus on ticket/case management, proactive communication, and cross-functional collaboration.