Oluchi Colette

At X-Treme Superstore, I handled high-volume customer support across in-person, phone, and messaging channels, resolving complaints on first contact and improving response times through workflow prioritisation. I also processed weekly orders, managed returns and exchanges, maintained customer records, and partnered with sales, inventory, and logistics teams to reduce delivery delays.

Previously, as an Oriflame Sweden Cosmetics Independent Consultant, I managed customer inquiries, payments, consultations, and documentation while supporting catalogue launches and training team members. I turn recurring customer pain points and feedback into practical service improvements that strengthen retention and customer loyalty.