Chiamaka Gladys

Managed end-to-end B2B client support and administrative operations across a 7-client portfolio. Implemented HubSpot-based ticketing and automations (Calendly, MailerLite) to reduce resolution time to 2.4 days and achieve 90% CSAT.

Provided customer support in a digital retail environment, handling inquiries, complaints, and order-related issues through structured communication channels. Logged and tracked customer issues and followed them through to resolution.

Coordinated end-to-end operations across the café, real estate, and media arms, ensuring alignment with business objectives. Monitored performance metrics, supervised staff, managed operational reporting, and supported business development through process improvements and cross-department communication.

Prospected and onboarded clients through leads and referrals, advising on insurance packages based on client needs and budgets. Scheduled consultations, reviewed policies, prepared proposals, and maintained accurate premium/payment and client interaction records.

Managed early learners and planned weekly academic activities by developing lesson plans and evaluating student progress. Ensured pupils’ safety and emotional well-being and maintained consistent communication with parents and staff.

Led a team of 100+ partners in sales and recruitment and organized training workshops on sales, leadership, and customer retention. Managed bookkeeping, inventory, and product orders while hosting client-focused beauty sessions and building customer pipelines through networking and referrals.

Earned a B.Sc. in Business Administration from Nnamdi Azikiwe University in Awka, Anambra State.

Completed a High School Diploma at Holy Innocents Juniorate Convent in Nkpor, Anambra State from 2015 to 2019.