Open to opportunities

consolata mbuthia

@consolatambuthia

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Proactive Virtual Assistant with expertise in CRM and workflow automation.

Kenya

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for professional growth.

I am a proactive and detail-oriented Virtual Assistant with over 3 years of experience supporting executives, entrepreneurs, and small businesses across diverse industries including real estate, e-commerce, and consulting. My expertise lies in calendar and inbox management, customer communication, and process automation, which has significantly improved client satisfaction and operational efficiency.

Throughout my freelance career, I have delivered virtual support to over 15 international clients, managing complex calendars, coordinating travel arrangements, and streamlining email workflows. My proficiency in tools like Microsoft 365, Google Workspace, Airtable, and Zapier has enabled me to automate recurring tasks, saving clients an average of 10+ hours per month. I pride myself on my ability to handle customer service inquiries with a 98% satisfaction rate, showcasing my commitment to excellence in client relations.

Experience

Work history, roles, and key accomplishments

Current

Remote Virtual Assistant

Current

Self-Employed

Dec 2021 - Present (3 years 7 months)

Delivered virtual support to 15+ international clients across real estate, e-commerce, and consulting industries. Managed complex calendars, coordinated travel arrangements, and streamlined email workflows to improve response time.

Calendar Management Travel Coordination Process Automation Customer Service Airtable Zapier Google Workspace

Intern

Youth Ventures Initiatives

Jan 2021 - Present (4 years 6 months)

Assisted in administrative tasks and supported youth entrepreneurship programs. Contributed to the smooth operation of various initiatives aimed at empowering young entrepreneurs.

Administrative Support Program Coordination Event Planning Data Entry Communication

Data Clerk & Front Office Assistant

Gaichanjiru Hospital

Jan 2019 - Present (6 years 6 months)

Managed patient records and supported front office operations, improving service efficiency. Handled patient inquiries and ensured accurate data entry for medical records.

Data Entry Customer Service Administrative Support

Education

Degrees, certifications, and relevant coursework

Kerugoya Girls High School

Kenya Certificate of Secondary Education, General Studies

Grade: B-

Completed secondary education, achieving a B- grade. This foundational education prepared for higher learning and developed essential academic skills.

Maseno University

Bachelor of Arts, Theology with IT

Studied Theology with IT, gaining knowledge in both religious studies and information technology. This program provided a unique blend of humanities and technical skills.