Open to opportunities

Eleanor Nora

@eleanornora

Message

Detail-oriented Virtual Assistant enhancing client satisfaction and operations.

Kenya

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a detail-oriented Virtual Assistant and Customer Service Professional with over 3 years of experience in streamlining operations and enhancing client satisfaction for international teams. My proven ability to manage high-volume communications, optimize workflows, and deliver polished administrative support has allowed me to excel in diverse environments. I thrive on translating client needs into efficient systems, focusing on measurable results.

At GlobalSync Solutions Inc, I manage multiple client calendars, schedule hundreds of meetings, and have successfully reduced scheduling conflicts significantly. My role as a primary point of contact for numerous clients has honed my customer service skills, allowing me to resolve inquiries swiftly and effectively. I take pride in my ability to automate routine tasks, saving valuable time and resources for my team.

Previously, as a Research Associate at Tegemeo Research Institute, I led data collection efforts for agricultural studies, ensuring accuracy and compliance with ethical standards. My experience in stakeholder engagement and data analysis has equipped me with the skills to present findings that drive actionable recommendations. I am passionate about using my skills to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

GlobalSync Solutions Inc.

Dec 2023 - Present (1 year 6 months)

Managed 10+ client calendars and scheduled over 200 meetings, reducing scheduling conflicts by 30% using Google Calendar and Calendly. Served as the primary point of contact for 50+ clients, resolving 95% of inquiries within 24 hours via email and Slack. Automated routine tasks like invoicing and follow-ups with Trello and Zapier, saving over 10 hours weekly.

Google Calendar Calendly Slack Canva Google Drive Trello Zapier Client Communication Workflow Automation

Research Associate

Tegemeo Research Institute of Agricultural and Policy Develo

Jan 2022 - Nov 2023 (1 year 10 months)

Conducted over 500 field interviews for agricultural research projects, ensuring 99% accuracy in data entry and mentoring 5 enumerators. Cleaned and analyzed datasets using Excel and SPSS, contributing insights to 3 policy briefs adopted by Kenya’s Ministry of Agriculture. Presented findings to over 50 farmers’ cooperatives, translating technical data into actionable recommendations.

Data Collection Data Analysis Excel SPSS Stakeholder Engagement Data Integrity Interviewing Mentoring

Nutrition Officer

Naivasha Sub-County Referral Hospital

Dec 2020 - Aug 2021 (8 months)

Scheduled over 100 nutrition consultations, improving patient follow-up rates by 50% and managing nutrition outreach for 10+ clinics. Developed and facilitated workshops on maternal nutrition for 300+ attendees, improving compliance with dietary guidelines by 45%. Digitized over 300 patient records, enhancing accessibility for remote teams and reducing administrative workload by 15 hours/week.

Power BI Facilitation Digitalization

Education

Degrees, certifications, and relevant coursework

Egerton University

Bachelor of Science, Food Nutrition and Dietetics

Studied Food Nutrition and Dietetics at Egerton University from August 2015 to September 2019. Gained knowledge in food science, human nutrition, and dietetics, preparing for a career in health and wellness.

African Leadership Xcelerator

Certificate, Virtual Assistance

Completed the Certificate in Virtual Assistance program at African Leadership Xcelerator in July-August 2024. Developed skills in virtual administrative support, customer service, and operational efficiency.