James Mutero
@jamesmutero1
Experienced virtual assistant specializing in operations and client services.
What I'm looking for
I am a highly organized virtual assistant with 5+ years of cross-industry experience in administrative support, client communication, calendar and email management, and remote digital operations. I bring a strong commitment to accuracy, confidentiality, and timely delivery while supporting busy professionals.
I have managed large datasets with 98% accuracy, coordinated workflows with remote teams, trained new team members, and improved regional sales by 12% through targeted client engagement. My background includes roles in banking, logistics, and AI/data annotation projects.
I am proficient with Google Workspace and Microsoft Office, CRM and productivity tools like Trello, Asana, Notion, and Slack, and have foundational Python and SQL knowledge. I seek opportunities where I can streamline operations, improve processes, and contribute to client satisfaction.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Jan 2020 - Present (6 years)
Provided remote administrative support and AI data annotation, entering and cleaning large datasets with 98% accuracy while managing email, calendar, reports, and client documentation to meet strict deadlines.
Postal Controller
Postal Corporation of Kenya
Jan 2016 - Jan 2020 (4 years)
Managed 50+ courier and client accounts, coordinated logistics and dispatch operations, and increased regional sales by 12% through targeted promotions and improved client engagement.
Bank Teller
Equity Bank
Jan 2014 - Jan 2015 (1 year)
Delivered high-level customer service and processed financial transactions accurately, registering over 300 clients into biometric systems achieving 90% adoption within 3 months.
Education
Degrees, certifications, and relevant coursework
Dedan Kimathi University of Technology
Bachelor of Commerce, Human Resource
Completed a Bachelor of Commerce with Human Resource option at Dedan Kimathi University of Technology, graduating in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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