Zia ul haq

I am a customer support professional with hands-on experience resolving technical and non-technical issues, mentoring teams, and improving customer satisfaction metrics. I consistently resolve issues quickly—having resolved 95% of customer issues on first contact—and I helped increase web app user engagement by 30% through intuitive implementation.

My background includes roles at Ibex Pakistan and Mindbridge, where I led and coached high-performing teams, improved marketing effectiveness by 20%, and completed cybersecurity coursework that strengthened vulnerability assessment skills by 40%. I bring strong communication, time-management, and leadership abilities to fast-paced support environments and use help-desk tools and documentation best practices to drive measurable results.