Open to opportunities

Muhammad Subhan

@muhammadsubhan5

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Customer support professional improving satisfaction through effective communication.

Pakistan

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What I'm looking for

I am seeking a customer support role in a collaborative environment where I can use communication and problem-solving skills to improve customer satisfaction and support business goals.

I am an experienced and results-driven customer support professional with a strong track record in client handling, active listening, and problem resolution. I have delivered measurable improvements in customer satisfaction and operational response times through focused service protocols.

My background includes developing customer service guides and training materials, coordinating cross-functional teams, and implementing process improvements that increased satisfaction by 25% and improved response time by 30%. I have hands-on experience handling orders, inquiries, and complaint resolution in fast-paced service environments.

I bring strong teamwork, leadership, time management, and communication skills, and I am seeking a challenging role in a call center or customer support environment where I can contribute to enhanced customer satisfaction and business goals.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

CoreX International

Jan 2023 - Jan 2025 (2 years)

Delivered customer support solutions that increased customer satisfaction by 25% and implemented service protocols that improved response time by 30%. Developed support guides and training materials to ensure consistent service quality.

Customer Support Active Listening Process Improvement Response Time Optimization CRM Communication

Customer Service Associate

Printing Press

Jan 2022 - Jan 2023 (1 year)

Handled customer orders and inquiries, achieving a 95% satisfaction rate and reducing repeat issues through efficient complaint resolution and coordination with production teams.

Order Management Customer Support Coordination Quality Control Time Management Communication

Customer Service Representative

Broadway Pizza

Jan 2021 - Jan 2022 (1 year)

Provided phone and in-person customer service, improving service recovery by 30% and increasing repeat orders through effective complaint handling and cross-team coordination.

Phone Support In Person Service Complaint Handling order fulfillment Cross Functional Communication Customer Satisfaction Time Management