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Saqib Shafiq

@saqibshafiq1

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Experienced Technical Support Executive with a focus on customer success.

Pakistan

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Technical Support professional with over three years of experience in providing exceptional customer service and technical assistance. Currently, I work at Systems Limited as a Technical Support/Customer Success Executive, where I have honed my skills in resolving complex technical issues and ensuring high customer satisfaction. My commitment to excellence has been recognized with multiple Employee of the Quarter awards, reflecting my ability to drive business growth through effective problem-solving and customer engagement.

My educational background includes a Bachelor in Computer Science from the University of South Asia, where I developed a strong foundation in technical troubleshooting and analytical thinking. I pride myself on my ability to collaborate with internal teams to enhance processes and improve service delivery. My experience at Daraz.pk as an E-Commerce Executive further strengthened my skills in customer management and sales analysis, allowing me to maximize revenue generation while ensuring compliance with industry standards.

Experience

Work history, roles, and key accomplishments

Current

Technical Support/Customer Success Executive

Current

Systems Limited

Jan 2022 - Present (3 years 6 months)

Provided top-notch technical assistance and support to clients, resolving complex technical issues and improving customer satisfaction. Collaborated with internal teams to resolve complex issues and improve processes, identifying and implementing process enhancements to increase efficiency.

Technical Troubleshooting Customer Service Product Knowledge Documentation Collaboration Process Improvement SaaS Oracle

Daraz Seller/E Commerce Executive

Daraz.pk

Aug 2018 - Feb 2022 (3 years 6 months)

Managed and maximized e-commerce sales, achieving goals and customer satisfaction levels. Analyzed and monitored sales and revenue generation through website traffic, and managed budgets for all e-commerce functions.

Customer Management Sales Analysis Budget Management Google Analytics Digital Marketing

Education

Degrees, certifications, and relevant coursework

University Of South Asia Cantt Lahore

Bachelor in Computer Science, Computer Science

Completed a Bachelor's degree in Computer Science, gaining foundational knowledge in the field. The curriculum covered various aspects of computer science, preparing for a career in technology.

Punjab College of Commerce (PCC)

Intermediate in Computer science, Computer Science, Mathematics, Statistics

Studied Computer Science, Mathematics, and Statistics during the intermediate program. This provided a strong academic foundation for further studies in computer science.

Defence Housing Authority Education System

O-Level, Accounting, Economics, Business Studies

Completed O-Level studies with a focus on Accounting, Economics, and Business Studies. This provided a comprehensive understanding of business principles and economic concepts.