faryal khan
@faryalkhan
Customer-focused professional with a knack for building strong relationships
What I'm looking for
As a seasoned customer support expert with over 7 years of experience, I have honed my skills in building strong relationships, solving problems, and driving customer loyalty. My passion lies in creating positive experiences and turning clients into lifelong fans. With a strong background in telecommunications and outsourcing industries, I have developed excellent communication and problem-solving skills, with the ability to work flexibly and adapt to new situations.
Throughout my career, I have been recognized for my outstanding performance, including being awarded as a stand-out performer and receiving a 5-year service award for exemplary services. I am a proactive and detail-oriented individual with a strong ability to manage communications, negotiate, and persuade. I am also proficient in Microsoft Office and have experience with quality control and call monitoring.
In addition to my professional experience, I am a volunteer and community enthusiast, with a passion for traveling, reading, horse riding, and camping. I am excited to bring my skills and experience to a new role and continue to drive customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Advanced Home Pros
Sep 2022 - Present (2 years 8 months)
Managed communications, quality control, and call monitoring. Utilized negotiation and persuasive skills to provide excellent customer service.
Recruiter
Peel HR
Sep 2022 - Sep 2022 (0 months)
Utilized flexibility and adaptability to manage spreadsheets and provide excellent communication and problem-solving skills.
Senior Customer Service Executive
Tribe Consulting (Pvt) Ltd
Dec 2016 - Jul 2022 (5 years 7 months)
Awarded as a stand-out performer for the year 2022. Managed customer service and provided training to teams.
BioMed Intern
Aga Khan University Hospital
Jun 2016 - Jul 2016 (1 month)
Trained batches on soft skills and product knowledge for campaigns.
Customer Support Executive
ePlanet Communications Inc
Jan 2016 - Mar 2016 (2 months)
Certified for the successful completion of call center and soft skills training.
Customer Support Executive
Tribe Consulting (Pvt) Ltd
Jan 2016 - Jun 2016 (5 months)
Awarded as Tribe guru thrice during the tenure. Provided customer support and trained teams.
Education
Degrees, certifications, and relevant coursework
faryal hasn't added their education
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