Open to opportunities

Arslan Ahmed

@arslanahmed

Message

Dedicated customer support professional with strong interpersonal skills.

Pakistan

Message

What I'm looking for

I am seeking a challenging role in customer support that offers opportunities for growth and allows me to leverage my skills in enhancing customer satisfaction.

I am a highly motivated and results-oriented customer support professional with extensive experience in providing exceptional service. My career has been dedicated to ensuring customer satisfaction through effective communication and problem-solving skills. I have a proven track record of managing customer inquiries, resolving issues, and building positive relationships.

Throughout my career, I have utilized various customer support platforms such as Gorgias, Intercom, and Crisp, along with e-commerce tools like Shopify and WordPress. My role as a Customer Support Lead at Photon Technologies allowed me to train and mentor new team members, ensuring a high level of customer service. I take pride in my ability to enhance the overall customer experience through multi-channel support and collaboration with cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Lead

Current

Photon Technologies

Jan 2018 - Present (7 years 4 months)

Provided exemplary customer support and resolved inquiries via phone, email, and chat. Handled escalated customer issues and ensured timely resolutions. Trained new team members and collaborated with teams to enhance customer experience.

Customer Support Team Management Communication Problem Solving Conflict Resolution Training Leadership Process Improvement

Customer Support Representative

The GroundingCo.

Dec 2023 - Feb 2024 (2 months)

Managed customer inquiries and support tickets using Gorgias, ensuring timely and effective issue resolution. Assisted with Shopify store management, including order tracking and refunds. Utilized Google Sheets and Google Forms for data tracking and improving customer support workflows.

Gorgias Shopify Google Sheets Customer Support Problem Solving Communication

Remote Customer Support Representative

Elegant Themes

Jan 2020 - Jan 2021 (1 year)

Provided technical support for WordPress users, assisting with theme-related issues and troubleshooting. Demonstrated excellent problem-solving skills, earning ‘Employee of the Month’ six times.

WordPress Intercom Technical Support Problem Solving Customer Service Communication Troubleshooting

Customer Support Representative

WGC Interactive

Jan 2017 - Jan 2018 (1 year)

Provided customer support services in the real estate industry, assisting clients with property inquiries and sales. Collaborated with sales and marketing teams to ensure seamless customer experiences.

Customer Support Real Estate Communication Collaboration Problem Solving Sales Support

Assistant Station Master

Pakistan Railways

Jan 2016 - Jan 2017 (1 year)

Managed daily operations of the railway station, including train schedules and passenger assistance. Ensured smooth coordination between departments and resolved customer complaints.

Operations Management Customer Service Coordination Problem Solving Communication

Admin

Islamic University School

Mar 2014 - Mar 2015 (1 year)

Greeted visitors, answered phone calls, and directed inquiries. Managed appointment scheduling and handled various administrative duties.

Administration Customer Service Communication Scheduling Office Management Problem Solving Multitasking

Receptionist

AIMS

Jan 2013 - Jan 2014 (1 year)

Provided exceptional customer support to clients, assisting with hosting-related queries and technical issues. Resolved customer concerns promptly, maintaining high satisfaction levels.

Customer Support Technical Support Communication Problem Solving Multitasking Time Management

Education

Degrees, certifications, and relevant coursework

Federal Urdu University of Arts, Science, and Technology

Bachelor of Commerce, Commerce

2010 - 2013

Completed a Bachelor of Commerce (B.Com) with a focus on business principles, accounting, and finance, equipping me with the necessary skills for a career in commerce and customer support.