Open to opportunities

Muhammad Ahsan

@muhammadahsan5

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Dedicated customer service professional with 4 years of experience.

Pakistan

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and experienced customer service and support professional with almost 4 years of expertise in delivering exceptional service to clients. My proficiency in handling customer inquiries, resolving issues, and providing tailored solutions through various communication channels has consistently contributed to positive customer experiences and improved overall satisfaction.

Throughout my career, I have worked with reputable companies such as Talent Pop, Ibex, Mindbridge, and DG Cars, where I addressed customer inquiries, rectified application bugs, and assisted customers with their orders and money transfers. My strong interpersonal and problem-solving skills have enabled me to upsell and cross-sell effectively, ensuring that customers receive the best possible service.

I am passionate about enhancing customer experiences and continuously strive to improve my skills and knowledge in the field. I believe that my ability to multitask and my emotional intelligence are key assets that allow me to connect with customers and resolve their issues efficiently.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Talent Pop (FightCamp)

Oct 2024 - Present (10 months)

Addressed customer inquiries regarding their orders and equipment. Addressed and rectified application bugs & transaction issues. Helped customers with their existing and new orders over the call and emails.

Customer Service Technical Support Email Support Problem Solving

Customer Service Representative

Ibex (Western Union)

May 2024 - Sep 2024 (4 months)

Addressed customer inquiries regarding their money transfers. Addressed and rectified application bugs & transaction issues. Helped customers in making their money transfers over the phone.

Customer Service Technical Support Phone Support

Customer Service Representative

Mindbridge (Revolut)

Sep 2023 - Mar 2024 (6 months)

Helped customers resolve their issues with their transactions. Resolved application bugs and got them resolved by the technical department on a timely basis. Delivered comprehensive information about the company and its services while assisting in all aspects related to International or domestic money transfers.

Customer Service Transaction Resolution Technical Support

Customer Service Representative

DG Cars

Dec 2021 - Jun 2023 (1 year 6 months)

Made reservations for customers over call, email, and live chat. Assisted in resolving customer complaints and grievances. Analyzed customer feedback and provided solutions to improve customer service.

Customer Service Reserving Customer Feedback Analysis Live Chat Support

Education

Degrees, certifications, and relevant coursework

Superior University

Bachelor's Degree, Aircraft Maintenance Engineering

Completed a Bachelor's Degree in Aircraft Maintenance Engineering, gaining comprehensive knowledge in aviation technology. The curriculum focused on the principles and practices of aircraft maintenance.

Concordia College

Intermediate, Pre-Engineering

Completed Intermediate studies with a focus on Pre-Engineering. This program provided foundational knowledge in science and mathematics, preparing for further technical education.