Open to opportunities

nauman khan

@naumankhan

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Customer Support Specialist with extensive experience in team leadership.

Pakistan

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What I'm looking for

I am looking for a role that challenges my leadership skills and enhances customer experiences.

With a strong background in customer service, I have dedicated my career to enhancing customer satisfaction and streamlining support processes. Starting as a Customer Service Representative in 2018, I quickly advanced to Team Coordinator and then to Supervisor/Trainer, where I honed my skills in managing teams and resolving complex customer issues. My experience spans various roles, including email support training and technical support, where I developed comprehensive training materials and ensured adherence to quality standards.

Throughout my journey, I have consistently demonstrated exceptional communication and problem-solving skills, enabling me to effectively address customer concerns and foster a positive support environment. My proactive approach in compiling reports and identifying potential threats has contributed to maintaining a secure customer support atmosphere. I thrive in fast-paced settings, where I can leverage my adaptability and teamwork to meet and exceed performance metrics.

As I continue to grow in my career, I am eager to take on new challenges that allow me to utilize my leadership abilities and customer-centric mindset. I am passionate about creating seamless customer experiences and driving continuous improvement in support operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Specialist Representative

Current

Freelance

Jan 2023 - Present (2 years 5 months)

As a Customer Specialist Representative, I manage email queries and complaints, process orders, refunds, and replacements, ensuring customer satisfaction. I collaborate with cross-functional teams to enhance customer experience and maintain high product knowledge for informed decision-making.

Email Order Processing Customer Satisfaction Product Knowledge Communication Technical Support Customer Experience

Email Support Trainer

UBER Eats

Jun 2022 - Jan 2023 (7 months)

In my role as an Email Support Trainer, I developed training materials for customer support teams, conducted training sessions, and implemented quality assurance measures to enhance email support operations.

Training Development Quality Assurance Email Support Customer Service Communication Team Collaboration Technical Knowledge Customer Satisfaction Continuous Improvement

Supervisor/Trainer

UBER Eats

Nov 2021 - Jun 2022 (7 months)

As a Supervisor/Trainer, I oversaw daily activities, trained customer service representatives, and ensured optimum client satisfaction. I also prepared technical content for the support knowledge base.

Training Customer Satisfaction Technical Content Team Management Quality Assurance Communication Customer Support Performance Monitoring

Team Coordinator

UBER Eats

Sep 2018 - Nov 2021 (3 years 2 months)

Promoted to Team Coordinator after six months as a CSR, I assisted agents with policies and escalations, ensuring high levels of customer satisfaction and efficient resolution of issues.

Team Coordination Escalation Management Customer Satisfaction Communication Training Performance Metrics Leadership Team Management

Education

Degrees, certifications, and relevant coursework

University of Veterinary and Animal Sciences

Master of Philosophy, Veterinary Sciences

2019 - 2021

Pursued a Master of Philosophy (MPhil) degree, enhancing knowledge in veterinary sciences and research methodologies. Engaged in collaborative projects to improve animal health practices.

University of Veterinary and Animal Sciences

Doctor of Veterinary Medicine, Animal Sciences

1999 - 2004

Completed a Doctor of Veterinary Medicine (DVM) degree, focusing on animal health and management. Gained practical experience in veterinary practices and developed a strong foundation in animal sciences.