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@naumankhan
Customer Support Specialist with extensive experience in team leadership.
With a strong background in customer service, I have dedicated my career to enhancing customer satisfaction and streamlining support processes. Starting as a Customer Service Representative in 2018, I quickly advanced to Team Coordinator and then to Supervisor/Trainer, where I honed my skills in managing teams and resolving complex customer issues. My experience spans various roles, including email support training and technical support, where I developed comprehensive training materials and ensured adherence to quality standards.
Throughout my journey, I have consistently demonstrated exceptional communication and problem-solving skills, enabling me to effectively address customer concerns and foster a positive support environment. My proactive approach in compiling reports and identifying potential threats has contributed to maintaining a secure customer support atmosphere. I thrive in fast-paced settings, where I can leverage my adaptability and teamwork to meet and exceed performance metrics.
As I continue to grow in my career, I am eager to take on new challenges that allow me to utilize my leadership abilities and customer-centric mindset. I am passionate about creating seamless customer experiences and driving continuous improvement in support operations.
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Work history, roles, and key accomplishments
Freelance
Jan 2023 - Present (2 years 10 months)
As a Customer Specialist Representative, I manage email queries and complaints, process orders, refunds, and replacements, ensuring customer satisfaction. I collaborate with cross-functional teams to enhance customer experience and maintain high product knowledge for informed decision-making.
UBER Eats
Jun 2022 - Jan 2023 (7 months)
In my role as an Email Support Trainer, I developed training materials for customer support teams, conducted training sessions, and implemented quality assurance measures to enhance email support operations.
UBER Eats
Nov 2021 - Jun 2022 (7 months)
As a Supervisor/Trainer, I oversaw daily activities, trained customer service representatives, and ensured optimum client satisfaction. I also prepared technical content for the support knowledge base.
UBER Eats
Sep 2018 - Nov 2021 (3 years 2 months)
Promoted to Team Coordinator after six months as a CSR, I assisted agents with policies and escalations, ensuring high levels of customer satisfaction and efficient resolution of issues.
Degrees, certifications, and relevant coursework
Master of Philosophy, Veterinary Sciences
2019 - 2021
Pursued a Master of Philosophy (MPhil) degree, enhancing knowledge in veterinary sciences and research methodologies. Engaged in collaborative projects to improve animal health practices.
Doctor of Veterinary Medicine, Animal Sciences
1999 - 2004
Completed a Doctor of Veterinary Medicine (DVM) degree, focusing on animal health and management. Gained practical experience in veterinary practices and developed a strong foundation in animal sciences.
FSc, Pre-Medical
1996 - 1998
Completed FSc (Pre-Medical) with a focus on biology and chemistry, laying the groundwork for further studies in veterinary sciences.
Matric, General Education
1994 - 1996
Achieved Matriculation with a strong emphasis on foundational subjects, preparing for higher education in the sciences.
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