nauman khan

As a Customer Specialist Representative, I manage email queries and complaints, process orders, refunds, and replacements, ensuring customer satisfaction. I collaborate with cross-functional teams to enhance customer experience and maintain high product knowledge for informed decision-making.

In my role as an Email Support Trainer, I developed training materials for customer support teams, conducted training sessions, and implemented quality assurance measures to enhance email support operations.

As a Supervisor/Trainer, I oversaw daily activities, trained customer service representatives, and ensured optimum client satisfaction. I also prepared technical content for the support knowledge base.

Promoted to Team Coordinator after six months as a CSR, I assisted agents with policies and escalations, ensuring high levels of customer satisfaction and efficient resolution of issues.

Pursued a Master of Philosophy (MPhil) degree, enhancing knowledge in veterinary sciences and research methodologies. Engaged in collaborative projects to improve animal health practices.

Completed a Doctor of Veterinary Medicine (DVM) degree, focusing on animal health and management. Gained practical experience in veterinary practices and developed a strong foundation in animal sciences.

Completed FSc (Pre-Medical) with a focus on biology and chemistry, laying the groundwork for further studies in veterinary sciences.

Achieved Matriculation with a strong emphasis on foundational subjects, preparing for higher education in the sciences.