Zeyad Hany Ali

I’m a results-driven Customer Service and Retention Specialist with over 3 years of experience in high-volume call center environments. I protect revenue and prevent cancellations by communicating clear value propositions, resolving grievances, and turning intent to cancel into long-term contract renewals.

I also bring strong technical capability, delivering comprehensive troubleshooting for internet connectivity and television service issues while guiding customers through complex hardware setups and software configurations. I document technical issues and resolutions accurately within the CRM, balancing technical problem-solving with a customer-first approach to minimize downtime and frustration.