Saviriana Williams
@savirianawilliams
I retain customers and grow account value through empathetic, high-performing sales support.
United StatesWhat I'm looking for
At Spectrum, I handle inbound cancellation calls, use empathy and sales techniques to retain accounts, and earned awards for overall performance, sales, PSU savings, and mobile sales.
Previously at RH, I managed client accounts, resolved issues through email and follow-up calls, negotiated solutions, and monitored retention metrics to improve customer lifetime value.
I also provided real-time chat support at Teleperformance, managed multiple accounts through CRM systems, and earned top-10 agent recognition for key performance metrics. I’m focused on driving customer satisfaction, loyalty, and business growth in sales, retention, or customer service roles.
Experience
Work history, roles, and key accomplishments
Retention Sales Specialist
Spectrum
Aug 2025 - Present (1 year)
Handled inbound calls from customers seeking to cancel subscriptions, using empathy and sales techniques to retain accounts. Earned four awards for top performance in sales, PSU savings, and mobile sales.
Email Specialist
RH
May 2022 - Jan 2025 (2 years 8 months)
Managed client accounts and built strong relationships to improve customer retention. Developed strategic plans to address client concerns and increase customer lifetime value.
Chat Support Specialist
Teleperformance
Jul 2020 - Apr 2022 (1 year 9 months)
Provided real-time text-based support to customers, resolving inquiries efficiently. Achieved top 10 agent recognition for meeting key performance metrics.
Education
Degrees, certifications, and relevant coursework
Florida Career College
High School Diploma, General Studies
Attended Florida Career College in Tampa, FL, earning a high school diploma or GED.
Ethline R Williams Preparatory
High School Diploma, General Studies
Attended Ethline R Williams Preparatory, completing high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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