Chris Champagne

I am a bilingual customer service and technical support professional with hands-on experience in hardware and software, committed to optimizing customer engagement and enhancing service quality. I consistently meet and exceed performance targets through effective problem-solving and critical thinking.

My background includes roles in customer care, logistics account management, and loyalty/retention programs where I streamlined processes, reduced delays, and improved satisfaction scores. I have mentored new team members, contributed to positive team environments, and implemented data-driven initiatives to lower churn.

Currently advancing my technical foundation through an AAS in Cyber Security while applying practical experience at Synchrony Financial and prior roles at TQL and AT&T. I bring strong relationship-building skills, bilingual communication, and a passion for technology to drive customer-centric results.