Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@shadaishalloyd
Customer service specialist skilled in technical troubleshooting and high-volume support.
United StatesI am a dynamic Customer Service Specialist with a hybrid background in direct customer support and technical troubleshooting, delivering an 85% first-call resolution rate. I have experience diagnosing hardware, software, networking, and cable/video issues while using CRM and ticketing systems to document and improve support efficiency.
I excel at translating technical concepts into plain language for customers, handling high-volume inbound channels, and resolving billing and account inquiries. I consistently enhance customer experience through clear communication, problem-solving, and adaptability across fast-paced contact center environments.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Spectrum
Jan 2023 - Present (2 years 10 months)
Diagnose and resolve cable and video service issues via inbound calls, handle billing inquiries, and manage customer accounts to maintain high first-contact resolution rates.
Sutherland Global Services
Mar 2020 - Jan 2023 (2 years 10 months)
Provided hardware, software, and network support by diagnosing and resolving technical issues, documenting interactions in ticketing systems, and improving customer experience with clear guidance.
Sitel Group
Feb 2018 - Mar 2020 (2 years 1 month)
Handled high volumes of inbound calls, emails, and chats to resolve customer issues, process orders and payments, and follow client procedures to ensure service quality.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
Completed high school diploma at Dillon High School in South Carolina.
TCAssociate of Science, Criminal Justice
Earned an Associate of Science in Criminal Justice from Trident Technical College.
Software and tools used professionally
United StatesYou can contact Shadaisha and 90k+ other talented remote workers on Himalayas.
Message ShadaishaStacey Barba
System Support Specialist, Teksystems
JGJorge Garcia
Business Tech Support / Customer Service Representative, ValorGlobal
YOYoudeline Osias
Customer Service Representative, Everise
Michael Beaver
Lead/Service Startup Tech, Quattro Climate Control
MAMaseeh Ahmadzai
Security Officer, Allied Universal & Securitas
OUOmozokpia User
Customer Service Representative, Cox Communications
AMAdrian Munoz
Customer Service Representative, Senture LLC
Fola Igwe
Customer Support Specialist, Carmax
Dasiane Kershaw
Customer Service Representative, T Mobile
Kaliyah Jordan
Technical Support Representative, Asurion
