Yohandris Ferrand

Focuses on selling the company's products and services, primarily through incoming calls to both new and existing customers. Handles customer inquiries, addresses concerns, and tailors solutions to meet their needs.

Handles customer complaints, provides appropriate solutions and alternatives within time limits, and follows up to ensure resolution. Keeps records of customer interactions, processes customer accounts, and files documents.

Retains current customers by applying sales methodologies and problem-solving strategies to position DISH's products and services while providing long-term solutions. Utilizes empathy and understanding of DISH and competitor products to consistently exceed retention metrics.

Generated new sales for potential clients focusing on telecommunication products in residential markets. Accomplished this through inbound calls, averaging a 90% complete rate on a monthly basis.

Responsible for development of daily production and packing machine. Verified working conditions before beginning the production line and communicated daily production information to supervisors and managers.

Determined clients for child care in accordance with EEC regulations. Built excellent customer relationships and focused on increasing child enrollment through workshops within the sales and marketing team.

Supervised staff of a retail store during assigned shifts. Sold credit cards to customers and ensured customer needs were met, complaints resolved, and service was quick and efficient.

Pursuing completion of a Bachelor of Business Administration degree.