Tasha Burkes

I’m a customer relations specialist with experience in account management, technical support, and sales assistance. I build customer relationships through phone, email, and chat, resolve issues efficiently, and support retention with a strong focus on service excellence and customer satisfaction.

In client retention roles, I managed client accounts and handled service inquiries, including resolving billing disputes and account issues while maintaining an 85% customer satisfaction rating. I document interactions and service requests in CRM systems, provide technical assistance for account access and service features, and meet productivity and quality metrics.

Earlier, I supported customers at Home Depot and Teleperformance by processing transactions, advising on product selection, promoting loyalty programs, and resolving concerns with systematic troubleshooting. I also documented detailed notes in ticketing systems and collaborated to improve support processes and the customer experience.