Open to opportunities

Akyra Summer

@akyrasummer

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Reliable customer-service professional pursuing a degree in Elementary and Special Education.

United States

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What I'm looking for

I seek roles where I can apply strong customer-service skills, support safety and positive experiences, and grow toward education-focused responsibilities while contributing to a collaborative team.

I am a diligent and reliable team player with over five years of customer service experience in food retail and customer entertainment industries.

I have provided positive customer experiences, handled high-volume transactions, resolved complaints, and performed data entry and research to troubleshoot issues.

My hands-on guest service work included safety inspections, delivering safety instructions, and implementing procedures to protect guests.

I am currently pursuing a Bachelor of Science in Elementary and Special Education at Grand Canyon University and aspire to leverage my experience and education to provide high-quality care and enhanced customer or student experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Walgreens

Feb 2021 - Jun 2022 (1 year 4 months)

Processed high-volume transactions and maintained checkout operations while delivering positive customer experiences and adhering to company policies. Improved transaction efficiency and upheld accuracy during peak shifts.

Customer Service Point of Sale Inventory Management Communication Retail Operations

Customer Service Representative

FTD Companies

Jan 2018 - Feb 2021 (3 years 1 month)

Resolved customer complaints, processed orders, and performed data entry and research to troubleshoot issues, maintaining strong customer relationships and service quality. Contributed to timely problem resolution and order accuracy.

Customer Service Order Processing Data Entry Troubleshooting CRM Communication Customer Retention

Guest Service Attendant

Belmont Park

Jan 2017 - Jul 2017 (6 months)

Inspected ride equipment, delivered safety instructions, and enforced safety procedures to ensure guest safety and positive park experiences. Helped maintain operational safety standards during guest interactions.

Safety Procedures Inspection Standards Communication

Education

Degrees, certifications, and relevant coursework

Grand Canyon University

Bachelor of Science, Elementary and Special Education

2019 -

Pursuing a Bachelor of Science in Elementary and Special Education with expected completion in May 2025; coursework focused on pedagogy and special education strategies.