Lasonnya Turner
@lasonnyaturner
Dedicated customer service professional with a passion for technology.
What I'm looking for
I am a dedicated customer service professional with over 2 years of experience in delivering exceptional support and resolving customer issues. My journey in the customer service industry has equipped me with valuable skills in cash handling, sales, and hospitality. I pride myself on my ability to manage high volumes of inquiries while consistently meeting performance metrics, ensuring customer satisfaction at every interaction.
Currently, I am pursuing a certificate in Information Technology, which reflects my commitment to continuous learning and adapting to new technologies. My experience includes roles at Floor and Door Company, Walmart, Family Dollar, and Spectrum, where I have honed my skills in problem-solving, communication, and multitasking in fast-paced environments. I am eager to leverage my customer service expertise and technical knowledge to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Floor and Door Company
Jun 2024 - Present (1 year)
Currently providing prompt and effective customer service, managing high volumes of inquiries, and training new team members to enhance performance. Demonstrates in-depth product knowledge to address customer questions and concerns.
Cashier/Stockroom
Family Dollar
Jun 2023 - Jan 2024 (7 months)
Operated POS systems for transactions, collaborated with management to resolve customer concerns, and maintained a clean workspace to comply with safety standards.
Cashier/Customer Service
Walmart
Aug 2023 - Jan 2024 (5 months)
Upsold promotional items, resolved pricing discrepancies, and delivered excellent customer experiences through proactive engagement. Monitored inventory levels to ensure seamless operations.
Customer Service Representative
Spectrum
Apr 2021 - Dec 2022 (1 year 8 months)
Assisted customers with account management and issue resolution via phone, providing personalized service and technical support for connectivity issues.
Education
Degrees, certifications, and relevant coursework
Lasonnya hasn't added their education
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