Lasonnya TurnerLT
Open to opportunities

Lasonnya Turner

@lasonnyaturner

Dedicated customer service professional with a passion for technology.

United States

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while integrating my growing IT knowledge, ideally in a supportive and collaborative environment.

I am a dedicated customer service professional with over 2 years of experience in delivering exceptional support and resolving customer issues. My journey in the customer service industry has equipped me with valuable skills in cash handling, sales, and hospitality. I pride myself on my ability to manage high volumes of inquiries while consistently meeting performance metrics, ensuring customer satisfaction at every interaction.

Currently, I am pursuing a certificate in Information Technology, which reflects my commitment to continuous learning and adapting to new technologies. My experience includes roles at Floor and Door Company, Walmart, Family Dollar, and Spectrum, where I have honed my skills in problem-solving, communication, and multitasking in fast-paced environments. I am eager to leverage my customer service expertise and technical knowledge to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

FC
Current

Customer Service Representative

Floor and Door Company

Jun 2024 - Present (1 year)

Currently providing prompt and effective customer service, managing high volumes of inquiries, and training new team members to enhance performance. Demonstrates in-depth product knowledge to address customer questions and concerns.

FD

Cashier/Stockroom

Family Dollar

Jun 2023 - Jan 2024 (7 months)

Operated POS systems for transactions, collaborated with management to resolve customer concerns, and maintained a clean workspace to comply with safety standards.

WA

Cashier/Customer Service

Walmart

Aug 2023 - Jan 2024 (5 months)

Upsold promotional items, resolved pricing discrepancies, and delivered excellent customer experiences through proactive engagement. Monitored inventory levels to ensure seamless operations.

Education

Degrees, certifications, and relevant coursework

Lasonnya hasn't added their education

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Tech stack

Software and tools used professionally

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Lasonnya Turner - Customer Service Representative - Floor and Door Company | Himalayas