Zenah Ong'ayo
@zenahongayo
Customer-focused telesales representative with four years of hospitality and sales experience.
KenyaWhat I'm looking for
I am a diligent, positive-minded telesales representative with multicultural experience and four years of strong customer service background.
I have worked in telesales and hospitality roles where I contacted customers, handled bookings and orders, processed sales, and resolved complaints while keeping accurate records.
My strengths include fluency in English and Swahili, strong interpersonal and communication skills, Microsoft Office proficiency, patience, and a professional, team-oriented attitude.
I seek opportunities where I can continue developing professionally and personally, contribute to customer satisfaction, and support business growth through reliable service and effective sales.
Experience
Work history, roles, and key accomplishments
Hotel Hostess
The Clarion Hotel
Feb 2021 - Nov 2023 (2 years 9 months)
Ensured customer needs were met through reservations and front-desk support, handled complaints, and maintained guest registration to improve overall guest experience.
Hotel Waitress
The Clarion Hotel
Sep 2019 - Jul 2020 (10 months)
Provided service to guests, took accurate food and drink orders using POS, presented menus and specials, and maintained timing standards to enhance dining satisfaction.
Hotel Waitress
Bungoma Tourist Hotel
May 2018 - Jul 2019 (1 year 2 months)
Served guests, prepared tables, provided menu recommendations and accurate order taking to ensure a welcoming dining experience.
Telesales Representative
Medio-Care Pharmaceutical
Feb 2014 - Nov 2017 (3 years 9 months)
Contacted potential and existing customers to inform them about products, processed orders accurately and handled grievances to preserve company reputation across phone channels.
Education
Degrees, certifications, and relevant coursework
St. Theresa Eregi Girls High School
Kenya Certificate of Secondary Education, Secondary Education
Grade: C-
Attained Kenya Certificate of Secondary Education with a mean grade of C-.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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