Eva Maina
@evamaina
Dedicated hospitality professional with strong customer service skills.
KenyaWhat I'm looking for
I am a dedicated and customer-oriented professional with a strong background in hospitality, administration, and customer service. I hold a Bachelor's degree in Hotel and Restaurant Management from the United States International University and a Diploma in Hospitality Management from Kenyatta University. My extensive experience in front-office operations, guest relations, and administrative support has equipped me with excellent communication, organizational, and problem-solving skills.
Throughout my career, I have successfully served an average of 100+ guests daily as a waitress, maintained a 95% customer satisfaction rate, and implemented systems that improved service efficiency. My proactive approach and participation in sustainability initiatives reflect my commitment to fostering positive relationships and enhancing customer experiences. I am eager to contribute my expertise to a dynamic team in an administrative, front-office, or customer service role.
Experience
Work history, roles, and key accomplishments
Waitress
Afta Eats Kenya
Jan 2023 - Apr 2024 (1 year 3 months)
Served an average of 100+ guests daily, ensuring timely and efficient service. Assisted in barista and dessert station operations, maintaining a 95% customer satisfaction rate. Trained new waitstaff and implemented an order-tracking system that improved kitchen coordination.
Waitress
Afta Eats Kenya
Jan 2022 - Apr 2024 (2 years 3 months)
Served an average of 100+ guests daily, ensuring timely service and maintaining a 95% customer satisfaction rate. Assisted in barista operations and trained new staff on customer service protocols.
Hostess
Urban Point Restaurant
Jun 2021 - Jan 2023 (1 year 7 months)
Managed guest reservations and improved table rotation efficiency. Handled customer complaints effectively and assisted in menu promotions, enhancing customer engagement and satisfaction.
Hostess
Urban Point Restaurant
Jan 2021 - Jan 2022 (1 year)
Managed guest reservations and improved table rotation efficiency. Resolved 90% of customer complaints on the spot and assisted in menu promotions.
Hostess
Nanchang Hotel
Sep 2019 - Jan 2021 (1 year 4 months)
Welcomed and seated over 200 guests daily, managing seating efficiently. Developed strong guest relations and trained junior staff on service protocols, enhancing overall service quality.
Hostess
Nanchang Hotel
May 2019 - Jan 2020 (8 months)
Welcomed and seated over 200 guests daily, managing seating charts and developing strong guest relations. Trained junior staff on service protocols.
Salesperson
Cut Outs Collection
Jan 2018 - Jun 2018 (5 months)
Increased daily sales by 15% through effective customer engagement and upselling. Managed store operations and maintained inventory records, ensuring a clean shopping environment.
Salesperson
Cut Outs Collection
Jan 2018 - Mar 2018 (2 months)
Increased daily sales by 15% through effective customer engagement and upselling. Managed store operations and maintained inventory records.
Waitress
Safari Park Hotel
Jan 2017 - Jan 2018 (1 year)
Delivered exceptional dining experiences with a 90% customer satisfaction rating. Assisted in event setups and maintained high hygiene standards.
Waitress
Safari Park Hotel
Jan 2016 - Dec 2016 (11 months)
Delivered exceptional dining experiences with a 90% customer satisfaction rating. Assisted in event setups and maintained high hygiene standards during peak hours.
Education
Degrees, certifications, and relevant coursework
Eva hasn't added their education
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