Pina Namada
@pinanamada
Customer-focused contact center professional skilled in service, problem resolution, and hospitality.
KenyaWhat I'm looking for
I am a customer-focused contact center and hospitality professional with several years of experience delivering excellent service across call, email, chat and in-person environments. I consistently resolve customer complaints, manage orders and schedules, and record interactions accurately while escalating complex issues appropriately.
I hold a Certificate in Hospitality and Tourism Management and have worked in contact centers, retail sales, cafes and event catering where I developed strong teamwork, problem-solving and client-relations skills. I bring a hardworking, respectful attitude and a commitment to rebuilding client trust and improving customer experience.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
CCI Kenya
Jan 2024 - Present (1 year 8 months)
Handled incoming customer contacts via calls, email, chat and social media, resolved billing and technical issues, and escalated complex cases to supervisors while maintaining interaction records.
Hospitality Team Member
Khweza Bed and Breakfast
Jan 2022 - Dec 2023 (1 year 11 months)
Prepared and stored food safely for events, provided courteous service to clients and colleagues, and managed event setup for dining service.
Food Service Attendant
Chel'c Café
Jan 2021 - Dec 2022 (1 year 11 months)
Served guests, managed cleanup and teardown of dining areas, created menus per client dietary needs, and resolved on-site issues to restore client satisfaction.
Retail Sales Associate
Dimples Accessories and Jewellery
Processed customer orders, managed sales scheduling and attended to diverse clientele to maintain smooth store operations and sales continuity.
Education
Degrees, certifications, and relevant coursework
ZUZetech University
Certificate, Hospitality and Tourism Management
2018 - 2018
Completed a Certificate in Hospitality and Tourism Management in 2018 with coursework focused on hospitality operations and tourism services.
Mullah Group of School
Kenya Certificate of Secondary Education, Secondary Education
2013 - 2016
Attended secondary school and obtained the Kenya Certificate of Secondary Education between 2013 and 2016.
Wanja and Kim Comprehensive School
Kenya Certificate of Primary Education, Primary Education
2005 - 2012
Completed primary education and obtained the Kenya Certificate of Primary Education in 2012.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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