Faith Mogwasi

I am a dedicated hospitality and customer service professional with a Diploma in Health Records/Information Technology (Second Class Honours, Upper Division). I have hands-on experience delivering excellent guest experiences at Serena Hotel as a waitress and providing customer support at Northern Light Event, with a focus on service delivery, upselling, and building rapport.

I bring strong multitasking, time management, patience, empathy, and effective communication skills to every role, and I consistently aim to improve guest satisfaction and support team collaboration. I am reliable, customer-centric, and motivated to grow within service or hospitality roles where I can apply my problem-solving and interpersonal strengths.