IVY ACHIENG
@ivyachieng
I am a customer-focused call centre agent specializing in CRM-driven sales and client relationships.
KenyaWhat I'm looking for
I am a motivated, customer-focused call centre agent with experience managing inbound calls, using CRM systems, and achieving sales targets. I build sustainable customer relationships through active listening, clear communication, and problem-solving to improve performance and hit goals.
I have mentored colleagues and worked across marketing and hospitality roles, demonstrating adaptability, initiative, and teamwork. I am completing plumbing studies while maintaining strong digital literacy and computer skills, ready to contribute to a customer-centric team.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
CCI Kenya
Jan 2022 - Present (3 years 7 months)
Manages inbound customer calls, identifies needs, resolves issues, and builds sustainable customer relationships while meeting sales and performance targets.
Mentor
Hope Worldwide Kenya
Jan 2020 - Sep 2022 (2 years 8 months)
Provided regular one-on-one mentoring, delivered constructive feedback, and supported mentees' professional development and goal setting.
Waitress
Kitchen Planet
Jan 2017 - Jan 2018 (1 year)
Provided front-line restaurant service by greeting guests, taking and serving orders, upselling items, and ensuring high customer satisfaction.
Marketing and Selling
Oppo Company
Jan 2016 - Jan 2017 (1 year)
Conducted product demonstrations, pursued sales targets, researched markets to identify opportunities, and coordinated client appointments to grow customer base.
Education
Degrees, certifications, and relevant coursework
Trickle Up College
Plumbing
2021 -
Pursuing a plumbing course at Trickle Up College since 2021.
Tracom College
Certificate in Computer Applications and IT, Computer Applications and IT
2016 - 2017
Completed a Certificate in Computer Applications and IT at Tracom College from 2016 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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