Karen Kangethe

I am an adept customer service professional with a proven track record of elevating experiences and significantly increasing loyalty in the hospitality industry. My role as a Restaurant Hostess at Hillparks Hotel allowed me to master conflict resolution and showcase unparalleled customer service excellence. I honed my multitasking and communication skills, ensuring satisfaction and performance improvements across all interactions.

Throughout my career, I have consistently resolved customer complaints with empathy, resulting in increased loyalty and repeat business. My experience as a Customer Care Representative at Truck Ventures and Safaricom has equipped me with the ability to manage high-stress situations effectively while maintaining professionalism. I take pride in my ability to foster positive customer relationships and promote business loyalty, ensuring that every guest leaves with a smile.