PMPhenney Mwazi
@phenneymwazi
Dedicated customer service professional with a passion for learning.
KenyaWhat I'm looking for
I am a dedicated customer service professional with a strong commitment to enhancing customer experiences. My journey began with a focus on communication and adaptability, skills I honed while working in various roles, including as a waitress and customer service executive. I thrive in dynamic environments where I can engage with customers and contribute to their satisfaction.
Throughout my career, I have developed a keen ability to handle customer complaints and resolve issues effectively. My experience at Calltronix Kenya and CCI Kenya has equipped me with the skills to analyze customer feedback and implement strategies that foster loyalty. I am eager to leverage my skills in a challenging position that allows me to grow and contribute to an organization’s success.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Call Center International (CCI Kenya)
May 2023 - Present (2 years 2 months)
Handled customer complaints daily to build strategies for improving the overall customer experience and fostering loyalty. Collected and analyzed customer feedback to resolve issues and troubleshoot technical problems.
Customer Service Executive
Calltronix Kenya
Aug 2022 - Present (2 years 11 months)
Responded to customer queries and ensured customer satisfaction, leading to customer retention. Handled customer complaints to build strategies for improving overall customer experience and fostering loyalty.
Waitress
Moriah Hotel
Apr 2022 - Present (3 years 3 months)
Welcomed and escorted customers to their tables, fostering rapport and encouraging customer retention. Informed customers about daily specials, contributing to sales flow and organizational profit.
Education
Degrees, certifications, and relevant coursework
Pettans Training Institution
Certificate, Computer
Completed a comprehensive computer certificate program, gaining foundational knowledge and practical skills in various computer applications and systems.
Kathiani Girls High School
Certificate, Secondary Education
Obtained a Certificate for Secondary Education, demonstrating proficiency across a range of subjects and foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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