Eunice Shish

Manage performance and relationships of assigned KOKO Agents, drive customer acquisition through business plans, and collaborate with support teams to resolve issues and gather market intelligence.

Provide exceptional customer service and support through various communication channels, ensuring customer inquiries and issues are addressed promptly. Collaborate with team members to resolve customer concerns efficiently and maintain detailed records of interactions.

Promoted and sold products/services to customers, conducted needs assessments, and established positive business relationships while managing sales targets.

Mixed and served beverages while managing cash receipts and inventory, ensuring customer satisfaction and a clean bar area.

Provided excellent customer service by greeting customers, taking orders, and ensuring a clean dining environment while up-selling additional products.

Delivered timely service, handled beverage orders, and maintained knowledge of the menu while ensuring guest satisfaction.

Greeted customers, processed food and drink orders, and maintained a tidy dining environment to ensure high levels of customer service.

Assisted customers with product selection, handled transactions, and maintained sales records while providing product information.

Earned a degree in Hospitality and Tourism Management, focusing on customer service, sales, and relationship management within the hospitality industry.

Grade: B+

Completed Kenya Certificate of Secondary Education with a B+ grade, focusing on a broad curriculum that prepared for higher education.

Grade: 366

Achieved Kenya Certificate of Primary Education, laying the foundational skills for future academic pursuits.