Open to opportunities

Zakeria Jackson

@zakeriajackson

Message

I resolve high-volume customer inquiries across healthcare, call center, chat, sales, and retail environments.

United States

Message

What I'm looking for

I'm looking for a customer service or support role where I can resolve customer concerns, coordinate services, maintain accurate records, and deliver positive experiences in a fast-paced remote or onsite environment.

I've supported Medicare members at Modivcare by coordinating non-emergency medical transportation, resolving service concerns, and maintaining accurate confidential records. I also handled inbound calls and online chat at Inktel Contact Center Solutions, researching issues and documenting customer interactions in a fast-paced remote environment.

Across Worldwide BDC and Winn-Dixie, I've qualified leads, scheduled appointments, processed transactions, and delivered responsive service through chat, phone, and in-person communication. I bring 4+ years of customer service experience, CRM documentation, active listening, and a focus on positive customer experiences.

Experience

Work history, roles, and key accomplishments

Evening Customer Service Representative

Inktel Contact Center Solutions

Mar 2026 - Aug 2026 (5 months)

Handled customer inquiries through inbound calls and online chat in a fast-paced contact center environment. Documented interactions and updated information accurately in company systems.

Customer Service Call Center Operations Inbound Calls Data Entry CRM Software Problem Solving