Rebekah User
@rebekahuser
Motivated customer service professional with 5+ years in healthcare support.
What I'm looking for
I am a motivated and empathetic customer service professional with over five years of experience in healthcare support, call center operations, and account management. My expertise lies in resolving customer issues, processing over-the-counter (OTC) orders, and providing technical assistance while maintaining a high standard of service in remote and fast-paced environments.
Currently, I work at CVS Health as an OTC Solutions Support representative, where I assist customers with placing orders and provide IT support for health benefits portals. My commitment to ensuring HIPAA compliance while handling personal health information has been a cornerstone of my role. Previously, I managed client accounts at Iqor, where I maintained high customer satisfaction through attentive service and effective issue resolution.
In addition to my professional experience, I have developed strong interpersonal and networking skills through various roles, including my part-time position as a bartender/server. I am now seeking a fully remote customer care or chat support position in healthcare or media, where I can leverage my skills to make a positive impact.
Experience
Work history, roles, and key accomplishments
OTC Solutions Support
CVS Health
Nov 2024 - Present (8 months)
Assisted customers with placing over-the-counter medication and wellness item orders via phone and chat. Provided IT support for login/access issues and navigated health benefits portals, ensuring HIPAA compliance while handling personal health information.
Bartender/Server
QC Catering
May 2017 - Present (8 years 2 months)
Provided quality customer service in fast-paced event settings, excelling in multitasking and team collaboration. Built strong interpersonal and networking skills.
Client Account Representative
Iqor
Jan 2021 - Oct 2024 (3 years 9 months)
Managed client accounts and answered inbound and outbound calls, handling billing inquiries, account troubleshooting, and escalations. Maintained high customer satisfaction through attentive service and issue resolution.
Customer Service Specialist
T-Mobile
Sep 2015 - Jun 2020 (4 years 9 months)
Answered high-volume inbound calls related to billing and account issues, providing real-time solutions to technical problems and payment processing concerns. Consistently met or exceeded call resolution metrics.
Education
Degrees, certifications, and relevant coursework
University View Academy
Unknown, Business Management
Studied business management principles and practices. Gained foundational knowledge applicable to various business environments.
Availability
Location
Authorized to work in
Job categories
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