Rebekah User

I am a motivated and empathetic customer service professional with over five years of experience in healthcare support, call center operations, and account management. My expertise lies in resolving customer issues, processing over-the-counter (OTC) orders, and providing technical assistance while maintaining a high standard of service in remote and fast-paced environments.

Currently, I work at CVS Health as an OTC Solutions Support representative, where I assist customers with placing orders and provide IT support for health benefits portals. My commitment to ensuring HIPAA compliance while handling personal health information has been a cornerstone of my role. Previously, I managed client accounts at Iqor, where I maintained high customer satisfaction through attentive service and effective issue resolution.

In addition to my professional experience, I have developed strong interpersonal and networking skills through various roles, including my part-time position as a bartender/server. I am now seeking a fully remote customer care or chat support position in healthcare or media, where I can leverage my skills to make a positive impact.