Rebekah UserRU
Open to opportunities

Rebekah User

@rebekahuser

Motivated customer service professional with 5+ years in healthcare support.

United States
Message

What I'm looking for

I am looking for a fully remote position that values customer care and offers opportunities for growth.

I am a motivated and empathetic customer service professional with over five years of experience in healthcare support, call center operations, and account management. My expertise lies in resolving customer issues, processing over-the-counter (OTC) orders, and providing technical assistance while maintaining a high standard of service in remote and fast-paced environments.

Currently, I work at CVS Health as an OTC Solutions Support representative, where I assist customers with placing orders and provide IT support for health benefits portals. My commitment to ensuring HIPAA compliance while handling personal health information has been a cornerstone of my role. Previously, I managed client accounts at Iqor, where I maintained high customer satisfaction through attentive service and effective issue resolution.

In addition to my professional experience, I have developed strong interpersonal and networking skills through various roles, including my part-time position as a bartender/server. I am now seeking a fully remote customer care or chat support position in healthcare or media, where I can leverage my skills to make a positive impact.

Experience

Work history, roles, and key accomplishments

CH
Current

OTC Solutions Support

CVS Health

Nov 2024 - Present (8 months)

Assisted customers with placing over-the-counter medication and wellness item orders via phone and chat. Provided IT support for login/access issues and navigated health benefits portals, ensuring HIPAA compliance while handling personal health information.

IQ

Client Account Representative

Iqor

Jan 2021 - Oct 2024 (3 years 9 months)

Managed client accounts and answered inbound and outbound calls, handling billing inquiries, account troubleshooting, and escalations. Maintained high customer satisfaction through attentive service and issue resolution.

Education

Degrees, certifications, and relevant coursework

UA

University View Academy

Unknown, Business Management

Studied business management principles and practices. Gained foundational knowledge applicable to various business environments.

Tech stack

Software and tools used professionally

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Rebekah User - OTC Solutions Support - CVS Health | Himalayas