Kristen Jackson

I am a compassionate, dependable customer service professional with over five years of combined experience in remote support and home caregiving. I excel at resolving billing, order, and account issues through phone, email, and chat while maintaining empathy and professionalism.

My caregiving background taught me active listening, patience, and the ability to build trust with clients and families; I apply those same skills to de-escalate conflicts and deliver thoughtful customer solutions. I am organized, detail-oriented, and comfortable documenting interactions and following established procedures.

I work well independently in remote environments, adapt to changing workloads, and prioritize confidentiality and high-quality support. I am committed to contributing to teams that value empathy, clear communication, and reliable service delivery.