Open to opportunities

Aniyah Redmond

@aniyahredmond

Message

I handle remote customer calls, scheduling, inquiries, and client concerns professionally.

United States

Message

What I'm looking for

I'm looking for a remote customer service or call scheduling role where I can support clients professionally, resolve concerns, process requests, and use my communication and time-management skills.

I've supported customers remotely at KWC Call Center, CVS, and Maximus, handling inbound inquiries, service requests, applications, billing questions, and customer concerns.

At CVS, I assisted with prescription orders and payment questions while accurately documenting customer correspondence and confidential records. At KWC Call Center, I made survey calls, updated CRM information, and resolved complaints.

I bring four years of call representative experience, strong written and verbal communication, scheduling experience, time management, adaptability, and professional client support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Maximus

Jan 2024 - Dec 2025 (1 year 11 months)

Answered customer inquiries and provided support via phone, processed requests, assisted with applications, and listened to customer concerns to provide appropriate solutions or information.

Customer Service Problem Solving Application Processing

Customer Service Representative

CVS

Jan 2023 - Dec 2024 (1 year 11 months)

Responded to customer inquiries via phone, assisted with prescription orders and billing questions, resolved service issues, documented correspondence and confidential records, and helped customers with payment questions.

Customer Service Problem Solving Documentation Billing

Call Center Service Representative

KWC

Jan 2022 - Dec 2023 (1 year 11 months)

Answered and responded to incoming calls, made outbound calls for surveys, identified customer needs and concerns, updated customer information in a CRM system, and resolved customer issues or complaints.

Customer Service CRM Problem Solving Time Management