Giovanna Laurent

I’m a dedicated, empathetic customer service professional with 7+ years of experience delivering exceptional support across retail, healthcare, and automotive environments. I’m known for resolving customer inquiries efficiently and accurately while protecting a positive brand image.

In customer-facing roles, I handled high-volume interactions, managed POS transactions, and supported store operations by keeping records organized and assisting with inventory management. I also trained new associates on customer service protocols to help teams deliver consistent service.

As a receptionist and administrative support professional, I served as the first point of contact for customers by phone and in person. I scheduled service appointments, processed payments, and completed daily administrative tasks including data entry, filing, and correspondence while handling confidential information.

In healthcare customer support, I worked as a non-licensed agent supporting members with plan inquiries, claims, and benefits explanations. I used CRM systems to document interactions, de-escalate when needed, and guide customers through enrollment and plan options with accuracy and compliance.