Brittany Jackson
@brittanyjackson
Experienced customer service representative
What I'm looking for
I am a knowledgeable and proficient customer service professional with experience in handling high call volumes, claim processing, and data entry. I have a strong background in developing professional customer service skills to help clients understand companies' vision and goals.
Throughout my career, I have worked in various roles, including Call Center Supervisor, Customer Service Specialist, and Data Entry Claims Processor. I have a proven track record of providing excellent customer service, resolving issues, and improving organizational efficiency.
I possess strong skills in collaboration, problem-solving, leadership, and effective communication. I am proficient in CRM/PC skills and have experience working with various database systems. I am a team player with excellent interpersonal skills, and I am committed to delivering high-quality results.
Experience
Work history, roles, and key accomplishments
Call Center Supervisor
AMERICAN INTERCONTINENTAL
Jan 2022 - Present (4 years 5 months)
Manages a team of call center agents, provides product information, and drives revenue
Customer Service Specialist
Teleperformance
Jan 2020 - Jan 2022 (2 years)
Handles customer inquiries, provides support, and maintains customer satisfaction
Customer Service Representative
KellyConnect
Jan 2018 - Jan 2020 (2 years)
Handles inbound and outbound support requests, provides product information
Data Entry Claims Processor
BlueCrossBlueShield
Jan 2016 - Jan 2018 (2 years)
Processes claims, maintains policy data, and communicates with clients
Education
Degrees, certifications, and relevant coursework
American Intercontinental University
Master's Degree
Pursuing a Master's degree.
Tift County High School
Diploma
2010 - 2014
Grade: 3.8/4.0
Completed high school with a GPA of 3.8/4.0 and was on the Honor Roll.
Availability
Location
Authorized to work in
Job categories
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