PJPhebe Jimmerson
@phebejimmerson
Experienced Customer Service Agent with a focus on client satisfaction.
United StatesWhat I'm looking for
I am an experienced and empathetic Customer Service Agent with over 5 years of experience supporting clients in fast-paced environments. My proven ability to manage high-volume inbound and outbound communications has allowed me to resolve complex issues effectively while delivering a seamless customer experience. I take pride in my skills with CRM systems, appointment scheduling, and handling sensitive information with professionalism and care.
In my current role as a Remote Call Center Agent at VIP Desk Connect, I handle 75–150 inbound customer calls daily, assisting with inquiries and scheduling appointments. My commitment to providing efficient and friendly service has helped me maintain professionalism under pressure. I have also worked as a Customer Service Representative at Jackson Hewitt, where I assisted clients with tax-related questions and built rapport to generate leads and referrals.
Experience
Work history, roles, and key accomplishments
Remote Call Center Agent
VIP Desk Connect
Dec 2019 - Present (5 years 5 months)
Handled 75–150 inbound customer calls daily, assisting with inquiries and scheduling appointments. Used CRM systems like Five9 and Zendesk to document interactions and ensure accuracy in records. Delivered efficient and friendly service, maintaining professionalism under pressure.
Medical Scheduler
Skybridge Americas
Dec 2020 - Nov 2021 (11 months)
Scheduled patient appointments and coordinated provider availability. Handled billing inquiries and processed insurance claims including Medicare and Medicaid. Maintained accurate medical records and upheld HIPAA standards.
Records Clerk
City of Macon
Jan 2020 - Dec 2020 (11 months)
Assisted customers with applications, coding processes, and general inquiries. Performed clerical duties, including data entry, scheduling, and filing. Handled customer communication both in person and via phone.
Customer Service Representative
Jackson Hewitt
Aug 2019 - Dec 2019 (4 months)
Assisted clients with tax-related questions, documentation, and appointment scheduling. Built rapport with clients and identified opportunities to generate leads and referrals. Maintained accurate appointment logs and ensured data confidentiality.
Education
Degrees, certifications, and relevant coursework
Miller Motte Technical College
Associate Degree, Business Administration
Availability
Location
United StatesAuthorized to work in
Job categories
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