Open to opportunities

Zainab Issah

@zainabissah

Message

Customer service and administration professional driving operational excellence.

Nigeria

Message

What I'm looking for

I am seeking a role where I can apply customer service and administrative expertise to improve client satisfaction, streamline processes, and contribute to business growth in a collaborative, growth-oriented team.

I am a customer service and administration professional with over five years of experience delivering quality service, resolving client issues, and streamlining administrative workflows. I have a proven record of improving first-contact resolution rates, boosting engagement, and increasing sales conversion through effective client support and stakeholder management.

My background includes roles in customer service, sales, and executive assistance across real estate and other sectors, where I optimized processes, managed executive schedules, and ensured data confidentiality. I bring strong communication, problem-solving, and organizational skills, and a consistent focus on measurable improvements to service quality and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Elan Orris Real Estate

Dec 2020 - Present (4 years 10 months)

Resolved customer issues with a 90%+ first-contact resolution, managed payments and delivery processing with 99% on-time fulfillment, and optimized email/media communication to boost engagement by 25.7%.

Customer Service Data Entry Quality Control

Sales Executive

Property Mart Real Estate Investment Company

Apr 2018 - Dec 2020 (2 years 8 months)

Expanded the sales pipeline by 35% and increased conversion rates by 40% through targeted demos and lead generation, exceeding monthly sales targets by 10% and improving client retention by 26.7%.

Sales Lead Generation Product Demos Sales Strategy CRM Market Analysis MS Office Forecasting

Executive Assistant

Akulture Models Company

Jun 2017 - Apr 2018 (10 months)

Coordinated executive meetings to reduce scheduling conflicts by 20.4%, managed reports and presentations with a 98% on-time response rate, and monitored budgets to cut costs by 16%.

Calendar Management Report Preparation Administrative Support Records Management MS Office

Education

Degrees, certifications, and relevant coursework

Federal University Oye Ekiti

Bachelor of Science, Microbiology

2012 - 2016

Activities and societies: Public Relations Officer - Medical Health Services (CDS group) 2017-2018; Assistant Class Representative 2012-2013; Treble Coordinator - Redeem Christian Fellowship 2015-2016; Member of Nigerian Association of Microbiology Students (FUOYE Chapter)

Completed a Bachelor of Science in Microbiology at Federal University Oye Ekiti, focusing on core microbiology coursework and practical laboratory experience.