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@zainabissah
Customer service and administration professional driving operational excellence.
NigeriaI am a customer service and administration professional with over five years of experience delivering quality service, resolving client issues, and streamlining administrative workflows. I have a proven record of improving first-contact resolution rates, boosting engagement, and increasing sales conversion through effective client support and stakeholder management.
My background includes roles in customer service, sales, and executive assistance across real estate and other sectors, where I optimized processes, managed executive schedules, and ensured data confidentiality. I bring strong communication, problem-solving, and organizational skills, and a consistent focus on measurable improvements to service quality and operational efficiency.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Elan Orris Real Estate
Dec 2020 - Present (4 years 11 months)
Resolved customer issues with a 90%+ first-contact resolution, managed payments and delivery processing with 99% on-time fulfillment, and optimized email/media communication to boost engagement by 25.7%.
Property Mart Real Estate Investment Company
Apr 2018 - Dec 2020 (2 years 8 months)
Expanded the sales pipeline by 35% and increased conversion rates by 40% through targeted demos and lead generation, exceeding monthly sales targets by 10% and improving client retention by 26.7%.
Akulture Models Company
Jun 2017 - Apr 2018 (10 months)
Coordinated executive meetings to reduce scheduling conflicts by 20.4%, managed reports and presentations with a 98% on-time response rate, and monitored budgets to cut costs by 16%.
Degrees, certifications, and relevant coursework
FEBachelor of Science, Microbiology
2012 - 2016
Activities and societies: Public Relations Officer - Medical Health Services (CDS group) 2017-2018; Assistant Class Representative 2012-2013; Treble Coordinator - Redeem Christian Fellowship 2015-2016; Member of Nigerian Association of Microbiology Students (FUOYE Chapter)
Completed a Bachelor of Science in Microbiology at Federal University Oye Ekiti, focusing on core microbiology coursework and practical laboratory experience.
NigeriaYou can contact Zainab and 90k+ other talented remote workers on Himalayas.
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