Obichi Iberia - Customer Support Specialist - Consumer Opportunity LLC | Himalayas
OI
Open to opportunities

Obichi Iberia

@obichiiberia

Resourceful Customer Support Specialist with strong client service skills.

Nigeria

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a resourceful and target-driven Customer Support Specialist with over three years of progressive experience in delivering seamless client service and swift issue resolution. My expertise lies in managing customer inquiries, resolving complaints, and maintaining positive client and vendor relationships, all with a focus on retention and loyalty.

Throughout my career, I have honed my skills in using Customer Relationship Management (CRM) systems to track interactions and manage service requests effectively. I thrive in fast-paced, high-pressure environments, leveraging my strong organizational and multitasking abilities to coordinate administrative tasks and support collaborative teams efficiently. My commitment to providing exceptional customer service has consistently resulted in high levels of client engagement and satisfaction.

Experience

Work history, roles, and key accomplishments

CL
Current

Customer Support Specialist

Consumer Opportunity LLC

Jan 2023 - Present (2 years 5 months)

Responded to and initiated high-volume inbound and outbound calls, guiding prospective clients through available real estate service offerings and conducting targeted outreach via telemarketing and email campaigns. Supported clients with account registration and navigation of the company’s online real estate platform, assisting them in searching and filtering home listings. Delivered prompt and em

AC

Administrative / Customer Support Representative

Ajeromi Local Government Council

Jan 2022 - Dec 2023 (1 year 11 months)

Maintained an organized and secure document management system, ensuring accurate classification and quick retrieval, and oversaw office budgeting processes including expense tracking and fund disbursement. Coordinated day-to-day administrative operations, prioritizing tasks and compiling detailed reports to support managerial decision-making. Provided responsive and professional customer support b

Education

Degrees, certifications, and relevant coursework

MA

Michael Okpara University of Agriculture

Bachelor of Science, Economics

Tech stack

Software and tools used professionally

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