Obichi Iberia
@obichiiberia
Resourceful Customer Support Specialist with strong client service skills.
What I'm looking for
I am a resourceful and target-driven Customer Support Specialist with over three years of progressive experience in delivering seamless client service and swift issue resolution. My expertise lies in managing customer inquiries, resolving complaints, and maintaining positive client and vendor relationships, all with a focus on retention and loyalty.
Throughout my career, I have honed my skills in using Customer Relationship Management (CRM) systems to track interactions and manage service requests effectively. I thrive in fast-paced, high-pressure environments, leveraging my strong organizational and multitasking abilities to coordinate administrative tasks and support collaborative teams efficiently. My commitment to providing exceptional customer service has consistently resulted in high levels of client engagement and satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Consumer Opportunity LLC
Jan 2023 - Present (2 years 5 months)
Responded to and initiated high-volume inbound and outbound calls, guiding prospective clients through available real estate service offerings and conducting targeted outreach via telemarketing and email campaigns. Supported clients with account registration and navigation of the company’s online real estate platform, assisting them in searching and filtering home listings. Delivered prompt and em
Administrative / Customer Support Representative
Ajeromi Local Government Council
Jan 2022 - Dec 2023 (1 year 11 months)
Maintained an organized and secure document management system, ensuring accurate classification and quick retrieval, and oversaw office budgeting processes including expense tracking and fund disbursement. Coordinated day-to-day administrative operations, prioritizing tasks and compiling detailed reports to support managerial decision-making. Provided responsive and professional customer support b
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture
Bachelor of Science, Economics
Availability
Location
Authorized to work in
Job categories
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