Zack Nicholson
@zacknicholson
Senior ServiceNow developer and architect leading teams to deliver scalable enterprise platform solutions.
United StatesWhat I'm looking for
I am a seasoned Senior ServiceNow Developer and Architect with over a decade of experience designing, implementing, and optimizing enterprise ServiceNow platforms. I lead and mentor development teams, drive architecture planning, and deliver complex integrations (REST API, JDBC, IntegrationHub) across ITSM, ITOM, SPM, HR, and SAM modules while maintaining platform governance and high availability.
My background includes leading teams of developers and administrators, managing release/change processes, building custom Service Portals and catalogs, and implementing integrations with Splunk and external data warehouses. I hold ServiceNow CSA and ITIL Foundation V4 certifications, possess an active Secret clearance, and bring proven leadership from both industry roles and prior military service.
Experience
Work history, roles, and key accomplishments
ServiceNow Team Lead
Chenega Corporation
Jan 2023 - Present (3 years 2 months)
Lead a team of five developers and one administrator, managing Project Portfolio Management and serving as Change Manager to oversee releases, upgrades, and platform changes while improving self-service via custom Service Catalogs and portals.
ServiceNow Senior Developer / Architect
QOS Networks
Jan 2021 - Jan 2023 (2 years)
Provided architecture and design leadership across the ServiceNow platform, led implementation of ITSM, ITOM, and SPM with domain separation, and directed development of REST, JDBC, and IntegrationHub integrations to ensure high availability.
ServiceNow Senior Developer
Koniag Government Services
Jan 2019 - Jan 2021 (2 years)
Implemented ITSM solutions, designed custom service catalogs and asset management, developed and tested REST integrations and portals, and mentored two developers to maintain platform performance and availability.
ServiceNow Developer
Progressive Leasing
Jan 2016 - Jan 2019 (3 years)
Led a ServiceNow team, designed and deployed ITSM, ITOM, HR, and SAM modules, built a Service Portal intranet integrated with Google APIs, and implemented orchestration workflows and REST integrations.
E-5 Staff Sergeant
Utah Air National Guard
Jan 2005 - Jan 2013 (8 years)
Served as E-5 (Staff Sergeant) from 2005–2013 with three overseas tours and multiple awards, providing leadership and operational support within military units.
Education
Degrees, certifications, and relevant coursework
Zack hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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