Open to opportunities

Addie Rehman

@addierehman

Message

Lead ServiceNow developer driving enterprise automation across ITSM, ITOM, HRSD, FSM, and CSM.

United States

Message

What I'm looking for

I seek a Lead/Principal ServiceNow role where I can drive platform automation, architect integrations, improve CMDB/ITOM, mentor teams, and deliver measurable service improvements.

I am a results-driven Lead ServiceNow Developer with over 12 years designing, building, and optimizing enterprise workflows across ITSM, ITOM, HRSD, FSM and CSM. I specialize in scalable ServiceNow applications, integrations with systems like Workday, Azure AD and SAP, CMDB and service-mapping improvements, and platform governance.

I have led end-to-end development, platform upgrades, and performance optimizations while mentoring teams and aligning technical solutions to business outcomes. My work emphasizes secure, maintainable designs, automation via Flow Designer and IntegrationHub, and driving measurable improvements in service delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Lead ServiceNow Developer

Current

Apexon Technologies

Jun 2024 - Present (1 year 8 months)

Lead end-to-end ServiceNow development initiatives focused on automation and platform scalability; architected integrations with Workday, Azure AD, and SAP and improved CMDB accuracy through enhanced service mapping and dependency modeling.

ServiceNow Flow Designer RBAC ACLs Performance Optimization CI CD

Senior ServiceNow Developer

Infocenter LLC

Feb 2019 - May 2024 (5 years 3 months)

Designed and implemented ServiceNow modules across ITSM, ITOM, and HRSD; integrated platform with HR, IT, and financial systems and automated processes using Flow Designer and IntegrationHub to streamline operations.

ServiceNow ITSM ITOM Flow Designer Automation Agile Testing

ServiceNow Consultant

Thirdera

May 2016 - Jan 2019 (2 years 8 months)

Delivered ServiceNow solutions for ITSM and CSM, built Service Portal interfaces and custom widgets to improve end-user experience, and supported upgrades and automated testing to ensure stable deployments.

ServiceNow ITSM Service Portal UI Policies And Upgrades Automated Testing

ServiceNow Developer

Crossfuze Solutions

Jul 2013 - Apr 2016 (2 years 9 months)

Developed and maintained ServiceNow modules supporting IT operations and service management; administered CMDB and Discovery to improve infrastructure visibility and built dashboards to track service delivery.

ServiceNow ITSM Discovery Workflows Dashboards Reporting