Muhammad Ali
@muhammadali42
ServiceNow professional specializing in platform development, integrations, and ITOM solutions.
United StatesWhat I'm looking for
I am a ServiceNow professional with over 8 years of hands-on experience in development, administration, and platform integrations, focused on delivering scalable ITSM, ITOM, ITAM, HRSD, CSM, and SPM solutions. I design and implement custom applications, workflows, and integrations while managing CMDB and asset lifecycles.
At IBM and prior roles I led technical delivery, mentored junior developers, and executed complex integrations (Perspectium/SnowMirror, REST/SOAP, Thycotic) and ETL strategies, improving automation, security, and analytics capability across enterprise environments. I have driven platform upgrades, implemented MAC/ACL frameworks, and configured Service Catalogs, Change Management, and ITAM processes.
I bring strong SDLC and project delivery discipline, client-facing communication, and leadership experience, coupled with certifications in ServiceNow Administration and Application Development and ITIL Foundation to ensure reliable, compliant, and user-centric ServiceNow solutions.
Experience
Work history, roles, and key accomplishments
Lead ServiceNow developer/technical lead delivering ITSM/ITOM/ITAM/HRSD integrations and custom applications, implemented ETL and secure credential integrations, and enforced MAC/ACL frameworks to improve compliance and platform stability.
ServiceNow Developer
CRI Advantage
Apr 2019 - Jan 2022 (2 years 9 months)
Developed and supported enterprise ServiceNow solutions including Change Management, SLAs, ITOM integrations, CMDB and ITAM, automated instance processes and led platform administration and upgrades to maintain platform health.
ServiceNow Administrator
Baptist Health
Feb 2016 - Mar 2019 (3 years 1 month)
Managed daily ServiceNow administration and integrations, developed BPMS workflows and UI customizations, and implemented Performance Analytics and ITSM modules to improve incident and service request handling.
Education
Degrees, certifications, and relevant coursework
Muhammad hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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