Open to opportunities

Muhammad Ali

@muhammadali42

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ServiceNow professional specializing in platform development, integrations, and ITOM solutions.

United States

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What I'm looking for

I seek a technical leadership role implementing and optimizing ServiceNow platforms, emphasizing integrations, automation, and mentorship in an agile, collaborative environment.

I am a ServiceNow professional with over 8 years of hands-on experience in development, administration, and platform integrations, focused on delivering scalable ITSM, ITOM, ITAM, HRSD, CSM, and SPM solutions. I design and implement custom applications, workflows, and integrations while managing CMDB and asset lifecycles.

At IBM and prior roles I led technical delivery, mentored junior developers, and executed complex integrations (Perspectium/SnowMirror, REST/SOAP, Thycotic) and ETL strategies, improving automation, security, and analytics capability across enterprise environments. I have driven platform upgrades, implemented MAC/ACL frameworks, and configured Service Catalogs, Change Management, and ITAM processes.

I bring strong SDLC and project delivery discipline, client-facing communication, and leadership experience, coupled with certifications in ServiceNow Administration and Application Development and ITIL Foundation to ensure reliable, compliant, and user-centric ServiceNow solutions.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

IBM

Feb 2022 - Present (3 years 10 months)

Lead ServiceNow developer/technical lead delivering ITSM/ITOM/ITAM/HRSD integrations and custom applications, implemented ETL and secure credential integrations, and enforced MAC/ACL frameworks to improve compliance and platform stability.

ServiceNow Development ITOM ITSM Flow Designer ACLs Perspectium

ServiceNow Developer

CRI Advantage

Apr 2019 - Jan 2022 (2 years 9 months)

Developed and supported enterprise ServiceNow solutions including Change Management, SLAs, ITOM integrations, CMDB and ITAM, automated instance processes and led platform administration and upgrades to maintain platform health.

Change Management SLA ITOM JavaScript AngularJS Instance Administration Release Management

ServiceNow Administrator

Baptist Health

Feb 2016 - Mar 2019 (3 years 1 month)

Managed daily ServiceNow administration and integrations, developed BPMS workflows and UI customizations, and implemented Performance Analytics and ITSM modules to improve incident and service request handling.