Even Haam
@evenhaam
Lead ServiceNow developer specializing in enterprise automation across ITSM, ITOM, HRSD, and CSM.
What I'm looking for
I am a results-driven ServiceNow developer with over 13 years of hands-on experience designing, building, and optimizing enterprise workflows across ITSM, ITOM, HRSD, and CSM.
I specialize in developing scalable ServiceNow applications, automating business processes, and integrating with systems such as Workday, Microsoft Entra ID (Azure AD), and SAP to streamline enterprise workflows and improve service delivery.
I lead platform governance, security frameworks (ACLs, RBAC, scoped apps), CMDB accuracy improvements, and performance optimization initiatives while mentoring teams in modern ServiceNow development best practices.
I have delivered end-to-end implementations, guided Agile delivery and CI/CD practices, and hold multiple ServiceNow certifications and complementary credentials that support successful, maintainable enterprise deployments.
Experience
Work history, roles, and key accomplishments
Lead ServiceNow Developer
Apexon Technologies
Mar 2024 - Present (1 year 8 months)
Lead end-to-end ServiceNow development initiatives focused on automation and platform scalability, architecting integrations (Workday, Azure AD, SAP) and improving CMDB accuracy and platform security via ACLs and RBAC.
Senior ServiceNow Developer
Infocenter LLC
Jan 2019 - Feb 2024 (5 years 1 month)
Designed and implemented ServiceNow modules across ITSM, ITOM, and HRSD, integrating with HR/IT/financial systems and automating processes via Flow Designer and IntegrationHub to improve operations and governance.
ServiceNow Consultant
Thirdera
May 2016 - Dec 2018 (2 years 7 months)
Delivered ServiceNow ITSM and CSM solutions, built Service Portal interfaces and custom widgets, and managed integrations and upgrades to enhance end-user experience and operational efficiency.
ServiceNow Developer
Crossfuze Solutions
Jun 2012 - Apr 2016 (3 years 10 months)
Developed and maintained ServiceNow modules for IT operations, administered CMDB and Discovery, and built dashboards and reports to track service delivery and optimize system configurations.
Education
Degrees, certifications, and relevant coursework
Urbana University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science completed; foundational coursework in computer science principles and software development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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