Open to opportunities

Even Haam

@evenhaam

Message

Lead ServiceNow developer specializing in enterprise automation across ITSM, ITOM, HRSD, and CSM.

United States

Message

What I'm looking for

I seek a senior platform role focused on ServiceNow architecture, automation, integrations, and platform governance within collaborative, growth-oriented teams.

I am a results-driven ServiceNow developer with over 13 years of hands-on experience designing, building, and optimizing enterprise workflows across ITSM, ITOM, HRSD, and CSM.

I specialize in developing scalable ServiceNow applications, automating business processes, and integrating with systems such as Workday, Microsoft Entra ID (Azure AD), and SAP to streamline enterprise workflows and improve service delivery.

I lead platform governance, security frameworks (ACLs, RBAC, scoped apps), CMDB accuracy improvements, and performance optimization initiatives while mentoring teams in modern ServiceNow development best practices.

I have delivered end-to-end implementations, guided Agile delivery and CI/CD practices, and hold multiple ServiceNow certifications and complementary credentials that support successful, maintainable enterprise deployments.

Experience

Work history, roles, and key accomplishments

Current

Lead ServiceNow Developer

Current

Apexon Technologies

Mar 2024 - Present (1 year 8 months)

Lead end-to-end ServiceNow development initiatives focused on automation and platform scalability, architecting integrations (Workday, Azure AD, SAP) and improving CMDB accuracy and platform security via ACLs and RBAC.

ServiceNow ITSM ITOM Flow Designer RBAC JavaScript

Senior ServiceNow Developer

Infocenter LLC

Jan 2019 - Feb 2024 (5 years 1 month)

Designed and implemented ServiceNow modules across ITSM, ITOM, and HRSD, integrating with HR/IT/financial systems and automating processes via Flow Designer and IntegrationHub to improve operations and governance.

ServiceNow ITSM ITOM ServiceNow Integration Hub Flow Designer Agile Testing

ServiceNow Consultant

Thirdera

May 2016 - Dec 2018 (2 years 7 months)

Delivered ServiceNow ITSM and CSM solutions, built Service Portal interfaces and custom widgets, and managed integrations and upgrades to enhance end-user experience and operational efficiency.

ServiceNow CSM Service Portal UI Policies Integration Upgradability Testing

ServiceNow Developer

Crossfuze Solutions

Jun 2012 - Apr 2016 (3 years 10 months)

Developed and maintained ServiceNow modules for IT operations, administered CMDB and Discovery, and built dashboards and reports to track service delivery and optimize system configurations.