Open to opportunities

Anshita Khanna

@anshitakhanna

Message

Customer Success leader driving renewal, adoption, and growth across enterprise B2B SaaS.

India

Message

What I'm looking for

I’m looking for a Customer Success role where I can lead customer outcomes—renewals, churn mitigation, and expansion—using data-driven health monitoring and AI-enabled onboarding, while partnering tightly with Product, Sales, and Support to deliver strong executive QBRs.

I’m a Customer Success Leader with 10+ years managing the end-to-end lifecycle of high-value B2B SaaS accounts, combining enterprise account strategy with direct team leadership. I built, led, coached, and mentored a geographically distributed team of 7-8 Customer Success Managers, establishing performance frameworks, standardized health-scoring methodology, and scalable playbooks to drive consistent customer outcomes.

I’m known for data-driven retention and expansion—tracking 95%+ renewal rates, 30% churn reduction, and 20% year-over-year net revenue retention through proactive customer health monitoring, seamless onboarding, and executive-level Quarterly Business Reviews (QBRs). I partner cross-functionally with Product, Sales, and Support as the voice of the customer, driving advocacy programs (references, testimonials, case studies) and product adoption using tools like Salesforce, Gainsight, ChurnZero, and HubSpot.

Experience

Work history, roles, and key accomplishments

Current

Account Manager (Customer Success)

Current

Sapiens Technologies

Sep 2025 - Present (10 months)

Own an $8–10M B2B SaaS customer portfolio for digital adoption across enterprise insuretech clients. Build AI-driven customer health monitoring and executive QBRs while driving retention, expansion, and product adoption.

Customer Success Customer Health Monitoring Renewal Management Net Revenue Retention Product Adoption SLA Management Escalation Management Jira Salesforce Gainsight ChurnZero HubSpot

Customer Success Manager

Ushur

Nov 2023 - Sep 2025 (1 year 10 months)

Managed end-to-end customer success for 10+ enterprise clients, improving adoption, renewals, and long-term advocacy. Led onboarding, health checks, renewals/churn mitigation, and quarterly voice-of-customer programs while partnering with Product and Engineering.

Customer Success Portfolio Management Enterprise Onboarding Product Adoption Time To Value Customer Health Renewal Management Net Revenue Retention Expansion Management Cross Functional Collaboration Salesforce Gainsight

Customer Success Manager

Kenko AI

Feb 2023 - Nov 2023 (9 months)

Improved enterprise onboarding and adoption by optimizing scalable onboarding programs. Built a voice-of-customer feedback loop, reduced churn using a data-driven retention strategy, and managed executive stakeholder relationships to secure renewals.

Customer Success Enterprise Onboarding Product Adoption Renewal Recovery Escalation Management Change Management Scalable Engagement Design Email Cadences

Customer Success Manager

Appointy Info Tech Pvt Ltd

Jun 2015 - Jan 2023 (7 years 7 months)

Built and led a team of 7–8 customer success managers, establishing coaching frameworks and scalable playbooks. Owned $5–10M ARR strategic enterprise accounts, drove retention and upsell/cross-sell, and partnered with Sales, Support, Engineering, and Marketing to resolve churn drivers and expand customer advocacy.