vinay sawarkar
@vinaysawarkar
Customer Success leader driving retention, adoption, and revenue growth for enterprise SaaS.
IndiaWhat I'm looking for
I’m a Customer Success professional with 7+ years of experience in SaaS, B2B, and enterprise account management. I drive customer retention, product adoption, and revenue expansion through strategic relationship management and data-driven insights—making sure customers stay healthy, engaged, and successful over the long term.
In my roles, I own onboarding and customer lifecycle management end-to-end, run QBRs and regular check-ins, and use customer health scoring and analytics to spot risks early and unlock growth opportunities. I collaborate closely with Product and Engineering to influence roadmap decisions, and partner with Sales to support upsell/cross-sell motions—backed by measurable outcomes like 30% revenue growth and a 98% customer issue resolution rate.
Experience
Work history, roles, and key accomplishments
Assistant Manager, Customer Success
MTAP Technologies Pvt Ltd
Jun 2025 - Present (1 year 1 month)
Manage enterprise accounts and act as a trusted advisor to C-level stakeholders. Lead end-to-end onboarding and implementation, run QBRs, monitor account health, and partner with Sales on upsell opportunities, contributing to 30% revenue growth.
Business Development Manager (CS & Ops)
NutriTap Technologies Pvt Ltd
Jun 2023 - May 2025 (1 year 11 months)
Own the customer lifecycle from onboarding to retention across multiple accounts. Deliver onboarding and adoption programs, conduct customer health checks, maintain high CSAT through a 98% issue resolution rate, and contribute to 20% brand visibility growth and 15% customer acquisition growth.
Business Development Manager
Innovative Retail Concepts Pvt Ltd (BigBasket Vending)
May 2022 - Jun 2023 (1 year 1 month)
Manage key accounts to ensure seamless onboarding and service delivery. Serve as the primary point of contact for issue resolution and service improvement, and drive repeat business through proactive customer engagement and high satisfaction.
Business Development Executive
Instor (KiderIndia Pvt Ltd)
Jul 2019 - Jun 2021 (1 year 11 months)
Manage large client portfolios and maintain consistent engagement. Oversee the end-to-end sales cycle and CRM pipeline tracking, improve customer experience through proactive support, and build long-term relationships to drive repeat business.
Business Development Executive
Godrej & Boyce Mfg Ltd
May 2018 - May 2019 (1 year)
Onboard clients and ensure smooth service implementation. Manage relationships across multiple industries and maintain service quality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
MIT School of Business, Pune
PGDM, Marketing
2018 -
Completed PGDM in Marketing at MIT School of Business, Pune starting in 2018.
HVPM, Amravati
Bachelor of Computer Applications (BCA), Computer Applications
2016 -
Completed a Bachelor of Computer Applications (BCA) at HVPM, Amravati starting in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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