At Dreamport, I handled remote inbound calls, outbound calls, and emails, closing 80+ bookings per month. I guided customers through transactions, fare rules, and travel policies, and kept their booking records accurate.
At Focal Point Travels Limited, I supported corporate, group, and individual travel clients by phone and email. I helped resolve booking problems and travel disruptions with timely updates, and responded to public customer reviews.
At Walkers Transport, I handled shipment, delivery, and account inquiries. I investigated and escalated delivery problems with drivers, warehouse, and operations teams, while maintaining accurate customer records.
